Posts tagged "Business"

Elite Telecom President Mike Russell Named Finalist for Small Business Person of the Year by Metro Atlanta Chamber of Commerce

Elite Telecom President Mike Russell Named Finalist for Small Business Person of the Year by Metro Atlanta Chamber of Commerce

Kennesaw, GA (PRWEB) May 22, 2009

Elite Telecom Services, an innovative provider of telecommunications consulting and auditing services, announced that President Mike Russell was recognized as one of five finalists for metro Atlanta’s 2009 Small Business Person of the Year at an awards luncheon hosted by the Metro Atlanta Chamber of Commerce and the Atlanta Business Chronicle.

Yesterday marked the twenty-third anniversary of the event which honors five outstanding small business people for their contributions to Atlanta’s civic and business community. Russell was recognized for his significant level of community involvement and sense of commitment to helping other small businesses succeed.

“This recognition by the Chamber and leaders of our business community comes as a great honor and further solidifies our commitment to a business model which has found success by continually putting the needs of our civic and business community first in everything that we do,” said Mike Russell, President of Elite Telecom Services.

As President of Elite Telecom, Russell has made it his mission to help spare businesses the expense and frustration of managing telecommunications by serving as their personal telecommunications department. His efforts resulted in savings last year of more than $ 1.2 million for clients across metro Atlanta.

In addition to his corporate customers, Russell serves in both a volunteer capacity and as the in-house telecommunications department for more than a dozen churches, schools, foundations, theatres, and museums Russell personally donated more than 500 hours of community service to nearly two dozen civic and non-profit organizations last year alone.

“Helping business owners and nonprofits save money and ultimately make better use of their resources is one of the greatest things that I’ve been able to do for my community,” said Russell. “In turn, the respect that I have earned from the community leaders that I have served has not only led to new business for Elite Telecom Services, but opened the doors to greater opportunities to serve.”

To qualify for Small Business Person of the Year, nominees are required to be a primary owner or a major shareholder of a business that has been locally established for at least three years with gross annual revenues not exceeding $ 40 million and with fewer than 100 employees. They are also required to be a member of the Chamber and an active member of the community.

The Metro Atlanta Chamber

The Metro Atlanta Chamber — with our 4,000 member companies that collectively employ more than 700,000 workers — is a catalyst for a vibrant metro region. The Metro Atlanta Chamber focuses on the issues that matter most to the business community: improving quality of life, promoting economic growth and making Atlanta a brand name that means opportunity. For more information, visit http://www.metroatlantachamber.com.

About Elite Telecom Services

Elite Telecom Services (ETS) provides voice and data services as well as telecommunications technology audits to businesses, non-profits and government organizations. ETS offers a complete telecom management program – from procurement to technical support – and often fills the role of the telecommunications department for entities that are not large enough to support an internal telecommunications staff but nonetheless have demanding and often complicated telecommunications requirements. ETS customers save time and avoid frustration by having a single point of contact for all of their telecommunications support issues. For more information visit http://www.elitesvc.com or call 770-425-9898.

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Hosted PBX System – Boost Your Business Operations

For building a good customer base, your business office needs to have a proper telecommunication system in place. Hosted PBX system is the solution. With its advanced features, the hosted PBX system provides you with an effective communication system that can boost your business operations and professional image.

The hosted PBX phone system lowers costs when you expand business. You can create virtual business offices at any place without setting up any physical infrastructure, as several extensions can be maintained with the same telephone number. Calls to national and international locations can be made at economical rates, and this considerably reduces your telecommunication expenses.

Eliminate the Need for Call Handling Personnel

The hosted PBX system does away with the need for call handling personnel with an advanced auto attendant feature which manages all incoming calls in an extremely professional manner. The major call management features of hosted PBX system include find me follow me call forwarding, auto attendant, call waiting, call conferencing, voicemail, voice to email, fax to email, music on hold and more. The auto attendant receives all calls with appropriate salutation messages. Callers are provided with menu options like dial by name and dial by extension. The system efficiently manages multiple calls coming in together and performs instant call routing without sending out line busy signals.

Using the improved call forwarding facility, calls to main business numbers can be forwarded to your other telephone numbers including landlines and cell numbers. Unanswered calls are routed to the voicemail system, so that callers can leave voice messages. So the system guards against missing important calls and helps you can focus better on your business functions. Voice and fax messages are also forwarded to your email account and so you can interact with your customers and employees even while traveling.

Enhanced Communication at Minimum Cost

A hosted PBX system is controlled from the service provider’s premise. It functions with the support of a web enabled service. So your business can enjoy all the benefits of the PBX phone system without buying expensive onsite PBX hardware. The service providers offer PBX services using broadband Internet or telephone networks at affordable monthly charges.

Hosted PBX with Advanced VoIP Features for Your Business

Hosted PBX with advanced VoIP features is an ideal solution for your business to enhance its telecommunication services and reduce operational expenses.

IP Based Hosted PBX to boost Flexibility

IP based hosted PBX systems bring about a notable reduction in your telecommunication expenses. Since they work from the service provider’s servers, users can eliminate the need for installing any additional, expensive PBX hardware on their premises. This web-enabled phone service eliminates the need for deploying additional phone lines in your settings. All calls can be automatically directed to any given number through the Internet facility. The hosted phone system thus offers your workforce maximum flexibility, as business communication is facilitated from anywhere and at any time.

With a fully featured VoIP enabled IP PBX phone system, outbound calls to national and overseas locations can be made at minimum charges, considerably reducing telecom expenses. This phone system enables a virtual business presence to be established at other locations without setting up physical offices there. Also, several extensions can be maintained from an existing telephone connection, thereby enabling business expansion at minimum cost.

Advanced Call Management Features

The auto attendant attends incoming calls with appropriate welcome messages and provides callers with a list of options including dial-by-name and dial-by-extension. Based on the choice selected by the caller, calls are immediately transferred to the extensions. This system manages several calls arriving simultaneously and performs call routing without giving off busy signals. This eliminates the need for reception staff in small offices. Other useful features include:

• Fax and fax to email
• Voice to email
• Caller ID
• Call conferencing
• Call waiting

With the efficient find me follow me call forwarding option, calls can be forwarded to cell phones or other alternate land phone numbers. Therefore, the hosted PBX phones offer you the facility to conduct business communications from any location.

To avail of the services of a hosted PBX with all its advanced VoIP features, approach any professional PBX service provider.

Small Business Phone Systems – Reduces Costs, Enhances Productivity

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Business VoIP PBX Systems

An efficient telecommunication system is absolutely essential for achieving your specific business goals. By implementing business VoIP PBX systems in your business organization you can manage your incoming calls competently and thereby project a professional business image.

Augment Revenue through an Excellent Telecommunication System

The perfect communication alternative VoIP PBX helps small business owners to enhance business output and profits by considerably reducing telecommunication expenses.

To manage business calls efficiently, VoIP PBX phone systems are incorporated with a series of user-friendly call management features. These include auto attendant, call waiting, caller identity, find me follow me call forwarding, voice mail, voice to email, fax, fax to email, cell phone notification and lots more.

Unique Call Handling and Call Routing Features

VoIP PBX phone system ensures that all official calls to your business office are appropriately attended to. The auto attendant integrated in the system receives all the calls with recorded welcome messages. Callers are provided with an array of options and based on their choice calls are redirected to the appropriate extensions. With VoIP PBX, it is not necessary for you to be in your office throughout for answering calls. Business calls can be forwarded to your alternate phone numbers including personal cell numbers using the find me follow me call forwarding feature.

You can always converse with your workforce located in different places, your business office and clients. Unanswered calls and calls that could not be attended during busy business hours are immediately transferred to the voicemail system, wherein the callers can leave voice messages. Thus it is ensured that not a single call is missed. The phone system can administer many calls in tandem, without giving line busy signals.

Find the Right Service Provider

VoIP PBX services are offered through a hosted server using a high bandwidth Internet connection. Therefore no expensive equipments are required at your site. You can approach service providers offering consistent PBX services based on your requirements at affordable service charges.

Affordable PBX Phone System for Your Small Business

If you are looking to cut down your telecommunication expenses of your small business office, the affordable PBX phone system is an ideal option. The system helps reduce your telecommunication expenses as well as provides professional customer service to improve your business productivity. This advanced phone system comes with a host of user-friendly features.

Manages Business Calls Efficiently

A PBX phone system’s auto attendant feature does away with the need to employ a live receptionist. The auto attendant handles all incoming calls with professional sounding messages and takes calls during business and after hours. Using interactive voice messages, it efficiently directs calls to the desired extensions.

The PBX phone system eliminates the possibilities of missed calls. Unattended calls are automatically directed to assigned phone numbers, which could be cell or mobile numbers. If the person is not available at any of these numbers, the call is directed to voicemail. The system can also receive your fax messages.

Convenience of Web Interface

As PBX services are hosted, you can save on your expenses that would have to be spent on setting up premise-based PBX equipment. The service provider manages the phone service. This feature-rich phone system functions through a web-based interface. All you need to set it up in your small business office is the existing phone line and a broadband connection. If you need to add more extensions in your telecommunication system, you can get it done without installing additional phone lines.

Reduced Calling Rates

As calls are made over the Internet, calling rates are comparatively low. Besides, many service providers offer toll free numbers and local telephone numbers. The local numbers help you expand your business to other cities as calls to these places will be charged only local rates. Toll free and local phone numbers help you target specific markets.

Most service providers offer PBX phone services at affordable monthly rates.

Finding the Best 800 Service Provider for your Business

Since toll free phone numbers have become an invaluable tool in business, it is of great importance that you can hire the services of a reputable 800 service provider to gain significant advantage in business. Being able to find a competent service provider will enable you to get the most out of your money.  More importantly, this will allow you to achieve a better communication system.

The features and services offered by toll free service providers are almost identical with each other, although there would also be some features that can only be found in some toll free number service providers. The main difference between service providers is the communication cost that they charge and the maintenance fee needed to maintain the toll free number.

There are some service providers that charges per call while there are also others that bill you with a fixed monthly rate. The former way of billing does not only charge you per call but also bills per minute of that call. This would mean that you are already paying for even if the call is not connected yet, which is very disadvantageous for companies with limited budget. If their intended person is not able to respond to the calls at a quicker time, then the cost of the call will definitely be higher.

Paying for a flat monthly rate will enable you to manage your telecommunication costs more effectively. Communication charges of 800 service providers that charge a fixed rate will not change. It will always remain constant no matter how many times you utilize your communication system.

Even if you would receive more than double the incoming calls than that of your previous month, your telecommunication expense would still be the same. It also lets you prepare a fixed amount of money to pay for your telecommunication expense. Fixed monthly rates of toll free phone service providers would also allow you to pay in advance for the services that you will be getting.

The features and services offered by toll free number service providers should be your topmost priority when choosing one for your business. Auto attendant, business phone extension and call screening are just some of the most useful and beneficial telecommunication features and services. The auto attendant feature of 800 service providers will empower your business phone system to be accessible to customers, employees, business partners and supplies round the clock.

A round the clock communication system is possible with an automated attendant because it can perform its duties 24/7 without any breaks. Your telecommunication system will always be able to receive calls and messages no matter what time they are sent. Calls and messages that are made after office hours will be attended to by the auto attendant. Such a feature will eliminate the possibility of missing important business calls and messages.

The business phone extension feature will permit you to communicate with callers from outside of your office. These extensions can be assigned to your mobile phone and residence phone number to enable you to attend to callers when you are in the road or at home. A telecommunication feature like this will enable you to stay connected with your communication system. 

The call screening feature supplied by toll free phone service providers will enable you to cut on your telecommunication expenses. Since a toll free number requires you to pay for all the incoming calls made to your company, a call that is not needed such a call from a telemarketer will cost you. In order to avoid of this problem, call screening are provided for you. Call screening supplies you with all the important information of the caller even before the call is connected.

Call screening then provides you with options such as answering, rejecting and forwarding the call. The information that you gain from call screening will enable you to distinguish business calls from unwanted ones. This feature of 800 service providers gives you the capability to permanently remove the problem of receiving unnecessary calls that are costly to your business.

Improve Business Productivity With a Call Accounting System

Improving employee productivity, lowering costs, and tracking marketing campaigns is an important function of any good sales organization. By using call accounting software, such as the WIN-SENSE 32, businesses can track call information in real-time, allowing managers to make informative decisions when it really matters.

Improve Employee Productivity

The WIN-SENSE 32 can help sales organizations improve employee productivity by tracking individual and group telephone performance. Managers can discover who their most productive employees are by analyzing sales key indicators such as: number of incoming calls received, number of outgoing calls made, average length of calls, and destination of calls (local, internal, international, etc.).

Extension detail reports will further give insight into an employee’s productivity level by seeing how much time was spent on each call, what the most expensive and longest calls were, and how many calls it took to reach a sale. Call information, such as this, allow managers to compare one employee against the group, and as a result, identify those employees who may need extra training or help. Important summary and detail reports can be automatically emailed to managers to help set daily, weekly, and monthly quotas and goals.

Track Effectiveness of Marketing Campaigns

Sales organizations can track the effectiveness of their marketing campaigns by analyzing how many incoming calls were received during a specific campaign period. Combined with sales revenue information, managers can determine the sales close ratio (closed sales/incoming calls) of the campaign and the average length of each incoming call. Call information such as this can be an invaluable asset to help both marketing and sales departments.

Reduce Telecommunication Costs

Telecom expenses often account for about 10% of a company’s overall budget. Figuring out ways to cut costs, while increasing revenues is one of the key functions of an effective manager. With the WIN-SENSE 32, sales organizations can cut costs by allocating telecom expenses by department and extension, decreasing phone abuse, eliminating toll fraud, and optimizing phone system performance.

First, by allocating telecom expenses, managers can help control costs by setting budgets for each department or extension. As budgets are followed, expenses go down.

Second, organizations can decrease phone abuse by monitoring where calls are being made. The WIN-SENSE 32 allows managers to sort information by call types, including information calls, 900 calls, operator assisted calls, and excessive long distance calls. Cutting down on phone abuse could save an organization hundreds of dollars each month.

Third, companies can save money by eliminating toll fraud. Many organizations are victims of toll fraud, or the unauthorized use of a company’s phone system. To combat toll fraud, managers can setup custom exception reports such as after-hours/weekend activity, long-duration/high-cost calls, short-duration incoming calls and “800″ number usage to track “800″ to “900″ numbers.

Fourth, sales organizations can save money by having their phone systems optimally trunked. If a company has too many trunks, they are overpaying, if they have too few, they may be losing customers. Trunk analysis reports will help organizations analyze current and future telephone needs, and as a result keep their phone system performing at its best.

Stakeholders and How They Affect Your Business

STAKEHOLDERS AND HOW THEY AFFECT YOUR BUSINESS

            The concept ‘stakeholder’ is a variant of ‘stockholder’, which relates to ‘investors in’ or ‘owners in’ a firm or business. Stakeholders can be defined as ‘individuals and groups who are affected by the activities of an organisation. The most important stakeholders can be seen as those with most to lose from the organisation’s actions, but this does not always reflect their relative power.’. (Hannagan, T (2002), ‘Management: Concepts and Practices’ P142.)  Their goals and objectives vary immensly, but all must be considered.

            In the past it had been the common conception that businesses fundamentally rely upon, and in turn effect their economic capital, which is represented in the form of stockholders. The rise to prominence of stakeholders (through studies and reports) has allowed firms to realise that there are people and infrastructure beyond the company which are necessary to it and who must have their interests protected. An organisation’s stakeholders are all parties who can reasonably be understood to be affected by its decisions. They can be deemed to represent the businesses’ social and environmental capital as well as economic. Stakeholders can be of very different and varied guises and also harbour conflicting interests. In the main they can be categorised into three major groups: Internal, Connected and External Stakeholders.

 Internal stakeholders include managers and employees and are those that are situated within the company and affect the ‘day-to-day’ running of the organisation.  Connected stakeholders cover groups such as shareholders, suppliers and customers, and are parties which invest or have dealings with the firm. The third group, External stakeholders, are those not directly linked to the organisation but who can be influenced or influence activities of the firm through various means. External stakeholders include the Government, neighbours, pressure groups, local councils and the surrounding community.

As well as stakeholders, organisations and the people involved with them are expected to adhere to written and unwritten ethical boundaries. The degree to which these are adhered depends upon as varied a mixture as government enforced action to simply the moral fibre of a manager or employee. On occasions only the ‘eye of the beholder’ can truly acknowledge whether the moral considerations were taken on board when making a decision. This makes gauging an organisations ethical stance very difficult as the image they portray to the public may not match the internal reality.  ‘The ethical environment refers to justice, respect for the law and a moral code. The conduct of an organisation, its management and employees will be measured against ethical standards by the customers, suppliers and other members of the public with whom they deal’ ( HNC / HND BTEC (2002) ‘BUSINESS COURSE BOOK: Organisations, Competition and Environment’ P267).  

During the course of this study, the effect of stakeholders and ethical / moral issues on organisations will be investigated at depth using various theories and research

Stakeholders are found in all organisations, businesses or firms – from a local

grocer store to huge multinational companies such as Coca-Cola, McDonalds and Microsoft. The number of stakeholders per business will vary as will their importance and influence. The type of organisation or product / service it supplies will also determine its stakeholders. A Public Limited Corporation may have far more stakeholders than a family owned business due to its vast numbers of shareholders. As too might a Nuclear Power Station such as Sellafield which may have many more stakeholders from the environment groups (Greenpeace / ‘Save the World’ etc) / government / local residents / trade unions than a more ‘low risk’ facility or industry. However, as recent events such as the ‘Foot and Mouth Epidemic’ / BSE, and recent reports into colourings in packaged foods, it is impossible to predict when an organisation will gain new stakeholders – either of the wanted or unwanted kind.

The arrival of a new stakeholder often provides the company with an ethical dilemma of how to (or how not to) satisfy this new member’s needs, whilst avoiding conflict with the present stakeholders. In an ideal world a fine balance could be achieved to satisfy all stakeholders whilst obtaining the organisations goals in profit and sales (often profit maximisation and / or sales maximisation). However certain stakeholders may have completely conflicting measurements of success, resulting in one stakeholder being rewarded having a detrimental effect on another stakeholder.

Perhaps the main form of stakeholder approach / management is the “Stakeholder Corporation” concept. Its authors, Wheeler and Sillanpaa, argue that ‘In the future, development of loyal relationships with customers, employees, shareholders, and other stakeholders will become one of the most important determinants of commercial viability and business success. Increasing shareholders value will be best served if your company cultivates the support of all who may influence its importance’. This firmly supports the concept of ‘stakeholder symbiosis’ which believes all stakeholders are dependant upon one another when achieving success and financial well-being.

Whilst this appears an ideal scenario theory, it takes little account of conflicting stakeholders, whose personal perspectives of success may be situated at complete opposite ends of the spectrum. In a theoretical situation it may seem viable to appease all stakeholders with a fine balance of benefits and concessions, but human behaviour tends to diversify over time – with certain parties deeming themselves ‘winners’ or ‘losers’ in the scale of organisational fairness. The Premiership footballer is a prime example of a stakeholder in an organisation (club) who carries extreme power and often gets what he wants even if it has a detrimental effect. Despite his obvious privileges over other stakeholders such as fans, ground staff and the local community, he will often not be content unless his financial gains are on a par with fellow team-mates, and the finance is in the hands of this select minority. Operations and activities at the club may be designed around satisfying the present ‘high profile’ stakeholders with little consideration for the long-term effect. The fall from grace and into bankruptcy of Leeds United Football Club being the most widely publicised case.

‘Stakeholder Power: Four Gates of Engagement’ is a theory put forward by Steven Walker and Jeffrey Marr. It presents a practical framework for assessing stakeholder group commitment levels. It is their view that organisations must be proactive in their approach to relationships with potential stakeholders in order for the stakeholder to want a relationship back. In order to achieve this the framework suggests the organisation / stakeholder relationship should pass sequentially through the ‘four gates’ of Awareness, Knowledge, Admiration and Action. Each time a gate is passed, the relationship gains attributes, hopefully ultimately resulting in an Action relationship where the two strive towards multi-beneficial goals and aims. Similarly to ‘The Stakeholder Corporation’, in theory it appears common sense, but for firms with many stakeholders, as with any relationship, the more groups or individuals involved the higher the possibility of conflict. It may be viable to maintain a strong ‘Action’ relationship if the company has few stakeholders, but to keep hundreds of stakeholders happy must be at the expense of others.

Another approach to stakeholder management, described by Freeman, is to analyse to what extent an organisation has developed its Stakeholder Management Capability (SMC). Similar to the above fore-mentioned approach, SMC provides three levels in which an organisation can address its stakeholders – Level 1: The Rational Level, Level 2: The Process Level and Level 3: The Transactional Level. At the level 1 stage a company simply identifies its stakeholders and what their stakes maybe. Level 2 organisations have actually developed and applied processes or procedures to collate data and information on their stakeholders. This information is then used for decision-making. Level 3 organisations are in a position were their managers interact with stakeholders and form relationships. ‘At this highest level of SMC, the management must take the initiative in meeting stakeholders face to face and attempting to be responsive to their needs’. (Hannagan, T (2002), ‘Management: Concepts and Practices’ P87.) An organisation deemed to be in the Transactional level must be open to criticism and willing to respond if it is to keep strong relationship ties with its stakeholders. However stakeholder demands or actions which are detrimental to the company, its operations or other stakeholders must be dealt with in a strong managerial style as and when they occur.

In the case of organisations and in particular multi-national firms, it is increasingly the case that stakeholders are aware of what that company does in other countries in which it operates. Therefore concessions or benefits which have been readily agreed in one country may be demanded in another, yet cannot be afforded as easily. For years, companies such as Nike have used ‘cheap’ and sometimes ‘child’ labour to manufacture their products in countries such as China and India. Whilst extremely profitable to the company in financial terms and providing the employees in these developing countries probably a better lifestyle than they would otherwise expect, the firms ethics have been continuously called into question. Perhaps a more long-term approach would have recognised earlier the stakeholder potential of large developing countries like China, India and Malaysia.

Ethical issues between employees and management can have serious effects on a company. Unethical employment practices such as discrimination (by creed, age, sex etc), harassment (sexually, physically etc) and poor standards of health and safety can severely damage an organisations image. Poor employment relations can lead to loss of reputation, low productivity, poor morale amongst staff and heavy financial costs resulting from tribunals and compensation pay-outs. Firms, which seek to exploit cheap labour in underdeveloped countries, risk alienating both their customers and the governments in their home and host countries. An ethical and socially responsible employer should recognise that a safe working environment with pleasant conditions has a motivational effect on staff and thus increases their loyalty and commitment towards the firm in general. 

Some firms have set procedures which outline the ethical responsibilities

the company has to certain stakeholder groups. The car manufacture Daimler-Chrysler has recently implemented an ‘employment pact’, thus demonstrating the importance the company places in ethical responsibility to its employees. The Daimler-Chrysler web-site quoted ‘The Daimler-Chrysler Company illustrates that companies can balance the needs of different stakeholders if alternative arrangements are put in place…They have negotiated an ‘employment pact’ which effectively guarantees 6000 jobs in their German plants until 2012, in addition to structures allowing for an increase in productivity and the long-term competitiveness of the Mercedes car group’. Taken from Daimler Chrysler’s website.   By agreeing such a pact, the management of Daimler-Chrysler are removing the burden of redundancy from their employees for a set period of time, thus increasing a sense of importance, self-worth and security amongst the workers. However, a large scale slump (although unlikely) in the sales of these vehicles could see the company paying ‘idle’ workers, which would most certainly displease other stakeholders, in particular shareholders.

The main question that has arisen from my research is whether or not the theories, which have been put forward, are realistic. The various economists, researchers and theorists have suggested many models and structures which supposingly represent ‘best practice’, but in how many organisations is this actually the case or is likely to be the case in the future?  International economy trends suggest that the complete opposite to an ‘ethical stakeholder economy’ may be developing. ‘The growth of multinational corporations, with their ability to move finance and production to wherever it is most profitable, has weakened the power of employees, local interest groups and even national governments’. (Sloman, John & Sutcliffe, Mark (2004) ‘Economics for Business’, 3RD Edition – Prentice Hall P286).

The expansion of multinational organisations can result in employees of very different backgrounds with few common bonds or interests. This, I feel, makes them less likely to join together to promote common beneficial goals and in extreme cases leads to employees vying against each other for a limited number of positions.

For example, the company for which I am employed has become increasingly disillusioned with the lack of employees willing to work overtime at weekends. As a result and with the aid of an agency, the company has brought several workers of Polish origin to the organisation.  These employees have limited contracts, receive less remuneration and are not entitled to the normal workforce privileges of ‘time and a half’ on Saturdays and ‘double time’ on Sundays.  However, the early results in terms of profitability look promising and unfulfilled customer orders are now being met. This is against an offset of varying displeasure amongst the original workforce and local community, with some employees aggrieved over the loss of overtime and potential job vacancies for local friends and family.

As highlighted above, many firms are employing larger numbers of temporary, part-time, casual and agency workers. This is part due to their high availability under the new ‘flexible labour markets’ created by the EU and government deregulation in the mid 1990’s. These workers have very little say in the way the company is run due to the ease in which they can be ‘hired and fired’. Couple this with share incentive schemes for managers (resulting in increased emphasis on profits), the present and future scenario appears one where ethical duties and less powerful stakeholders are given very little consideration or in fact their opinions dismissed!

A higher emphasis must also be placed on organisations to provide precise and honest information, particularly were it affects the public good. Extreme penalties must be inflicted on those who flaunt the truth if repeats of the Enron scandal are to be avoided. Firms cannot simply be content with providing the information the clients want to hear when the actuality is a far different scenario. Perhaps a part solution to this would be for every Public Limited Company (PLC) and Private Limited Company (Ltd) to annually be audited by an external independent accountant. This Accountant / Specialist would be given a ‘free hand’ in regards to all company figures. A confidentiality clause would be in place and only illegal or fraudulent activities would be reported.

Perception questionnaires and audits are common practice in many modern organisations as they attempt to gauge their image amongst customers. These audits, perhaps, should be more widespread to include all stakeholders and, in the case of many firms, the general public and their opinions.

Scandals such as the Enron Power Company ‘cover-up’ and similar smaller scale scandals have seriously affected public confidence like that at the telecommunications firm OneTel. Lack of public confidence can endanger key structures of our everyday lives, such as democracy and the market place. No organisation, firm or society can function to its full potential when trust is continuously being eroded by cynicism.

PBX Phone System – Manages Telephone Calls within a Business

With the support of various sophisticated features, a PBX phone system manages telephone calls within a business organization with great competency. Equip your business office with this innovative telecommunication system to provide excellent customer support services.

Communication System with Unbeatable Features

Highly advanced PBX phone systems are helpful to meet the communication needs of small and medium business organizations and home office professionals. To manage your business calls efficiently, this phone system is incorporated with user-friendly call handling features such as:

• Automatic call distribution
• Find me follow me call forwarding
• Auto attendant
• Call conferencing
• Voice to email
• Fax to email service
• Call waiting
• Caller ID

Incoming calls are professionally handled by the auto attendant functioning as a virtual receptionist. It receives all callers with appropriate welcome messages and offers menu options such as dial by name, dial by extension, zero out to live operator and more for connecting calls to the exact destinations. It can manage numerous calls coming together without sending conventional busy signals to the callers.

Maintain Uninterrupted Communication

Calls to your official numbers can be forwarded to your alternate land phone numbers and cell phones assigned as extension lines. Thus you can maintain constant communication with your clients and workforce in distant locations right through working hours and non-working hours. The calls that remain unanswered in the extensions are directed to the voicemail system, allowing the callers to leave voice messages for the concerned person. Thus PBX phone systems eliminate any chance of missing calls from your potential customers.

Voice to email feature forwards the voice messages to your email account as audio file attachments. Hence you can stay connected with your customers and business office even while traveling.

On-site Equipment Not Required

PBX equipments are maintained by the service providers at their site; they also perform on time maintenance services and upgrades. Therefore you can focus more on your business without worrying about the expenses required for buying, installing and maintaining PBX equipment.

Small Business Phone Systems – Less Expensive, More Efficient

Small business phone systems ensure smooth business communication in all small and medium businesses. They are less expensive than traditional phone systems and come with several features that facilitate efficient telecommunication.

Cost Saving Features

While expanding your small business, you might have to install additional phone lines in your office. With the IP PBX phone system you can add or remove extensions through a single phone line, as these are entirely web-based. You can therefore add as many phone lines as you want at no additional cost.

Small Business Phone Systems with Efficient Functionalities

Small business PBX systems offer great efficiency with their advanced communication features.

Get Efficient Call Routing – The interactive auto attendant manages all incoming calls efficiently. Callers never get line busy signals as calls are automatically greeted and directed to the desired extensions without delay. Callers can dial directly to up to 100 different personal extensions or departments making use of capabilities like dial-by-extension, dial-by-name, and full call transfer/forwarding.

Work from Anywhere: These phone systems are the best solutions if you have a small business as you work from anywhere without missing a call, while giving callers the impression that you are in a corporate office. Even if your employees are in different global locations, the phone system with its dedicated local or toll-free business phone number makes it seem that they are in one office.

Sophisticated Call Management: The wide selection of advanced call management features of the small business phone system helps you serve your customers better. Unattended calls are sent to voicemail boxes, where the callers can leave voice messages. These can be retrieved later. You can also receive encrypted business faxes via email.

Expensive Hardware not required

As these phone systems are hosted, they are managed from the service provider’s site. The small business office does not have to install any expensive hardware to set it up. The small business PBX phone systems function mainly through a web-based interface. Small offices just need a phone line and an Internet connection to set it up.

Tips for Managing Cash Flow in a Small Business

Cash flow is one of the biggest challenges that small business owners face. One of the reasons is because usually not enough attention is paid to managing it, until a crisis hits. Small business owners are often so focused on growing their businesses and making sales that they fail to see how their operational costs are eating into their profits. Suddenly, there are bills to pay and clients haven’t paid yet; as the business owner, you have to figure out a way to get cash in fast. However, if you are diligent about managing your cash flow, you can foresee and set up contingencies for situations like that. Here are a few tips that can help you to stay ahead of the game.

Know Your Operational Costs

Right from the start you should know what it costs to run your business on a monthly basis. Certainly, there will be some variable costs that change on a monthly basis but you should still have a rough idea of what they are so you can form a budget. If you do not capture all your expenses then you are quite likely to forget about some of them. A few hundred dollars here and there can quickly add up. The easiest way to do this is to draw up a simple spreadsheet. Capture fixed expenses such as rental costs and salaries first, and then have sections for variable costs such as stationary, telecommunications and fuel. These operational costs should form the basis of your budget. They define your break-even point of your business. Bring in less income than that and your business will be in trouble. Always know the target that you need to reach in terms of turnover.

Define Your Payment Dates

Try not to have all your expenses payable at the same time of the month. Most landlords require that you pay the rent up front yet many insurance companies, for example, will allow you to schedule your debit orders for the 10th or 15th of the month. What this does is spread the load of your payments throughout the month. Instead of having to make sure that you have a lump sum of cash available at the end of every month, you need only a portion of your expenses to be covered then and have some more time to get in the balance of your cash before the next batch is payable.  It may initially seem like a mission to split up the payment dates but it can make a huge difference to your cash flow.

Be Strict with Your Debtors

This is a trap that too many business owners fall into. They do not want to offend customers and potentially lose out on their business so they bend over backwards to accommodate them and let them get away with paying late on a regular basis. Large companies often use this tactic to help balance their cash flows. The longer they can stave off paying a small business, the greater benefit to them. You don’t have to be aggressive when chasing payments. From the outset with clients, make sure that you clearly communicate your payment terms. Ideally, small businesses should operate on a cash-on-delivery basis but in many industries, this is not possible. Try to have as short a period as possible for payment. Ideally, it should be seven or 14 days. At the outset, it should never be more than 30 days. If it is seven days then clearly state this on your invoice and when you make delivery.  If after the eighth day you have still not received payment, make a phone call to find out if it has been processed. If it has but doesn’t yet reflect in your account, let your client know that you will call to confirm as soon as it does. This is a polite way of letting them know that you watch and manage your cash flow closely and that they cannot get away with delaying payments.

Make Sure You Have a Wide Customer Base

Many small businesses start with just one or two major clients. While this is great initially, think of what will happen if that big client delays payment or doesn’t pay at all. How will that affect your cash flow? It is much better to have lots of smaller amounts of cash consistently coming into your business than to depend on one or two large payments every month. To have large clients is great but make sure you can break even without their payments. That way, you will always have a strong cash flow.

Managed VoIP Service: a Solution to Business Growth

Innovation in the telecommunication domain has made quite a few things possible. As a matter of fact, in today’s competitive business environment, the manged VoIP services provide the end users with the benefit of speedy deployment and manageability. Apart from these benefits, these IP services are backed with reliability. The high-quality IP solutions for meeting international as well as long distance “calling needs” are now available at unbelievably low costs. With these services, the end users can enjoy superior Internet based solutions without any trouble.

Managed VoIP services have opened a whole new horizon of possibilities that are waiting to be explored. These services have come up as a one-stop solution for a plethora of communication needs. And the best part is that these are cost effective. The scalable managed IP solutions help the business users to avoid capital expenses. As a matter of fact, in these VoIP services, the infrastructural support-in terms of hardware or software equipment are usually offered by the service providers. Therefore, the business users do not have to invest in the equipment such as VoIP switch, NOCs or gateways, as they just have to keep a track over the cost of operation without doing much in terms of management.

Considering the facts, the business entities are opting for the services to reap more profits in a logical and planned out way. As a matter of fact, the providers of managed partitioning services often come with the necessary knowledge to deliver the same to their clients. Some of the important points that must be considered in this context are as follows:

1.VoIP network performance: A fully managed VoIP service offer better service quality, security of communication, reliability, business continuity as well as disaster recovery – which make them more useful for the end users.

2.Solution scalability: Such services are more flexible as well as scalable.

3.Productivity improvements: A fully managed VoIP solution adds many more advantages such as unifying of communications. The easy availability of customized and web portal-based communication management applications are another add-on. As a matter of fact, such solutions provide easy access to wide area network management, automated call distribution, call detail records analysis and much more.

To conclude, communication over the VoIP has seen a lot of improvement, as the call quality is better than before. More and more business users are making calls in this manner. In this context, the managed partitioning services are optimizing the use of the ‘channel’ capacity available in any networks. It can be said that business users are sharing data, video and images over the IP networks, resulting in the best usage of bandwidth with a concomitant increase in the call productivity. The managed switch partitioning is also minimizing the transmission latency and increasing the reliability of communication to a large extent.

How to Manage Your Business Finances by Estimating Your Costs

If you have effectively analyzed your target markets, put into place an attention getting promotional plan and learned how to demonstrate the benefits of dealing with your company, you will start to receive money in return for providing satisfaction.

 When people see that you keep your promises they will develop a loyalty to you and your business which will result in repeat sales. But a word of warning: earning money by selling to someone is only theoretical until you collect it! There are a million reasons why someone can delay paying you. And if you are not careful you can lose control of where the money goes once it arrives on your desk.

 There are five parts to an effective financial management system for your small business: estimating costs and living by a budget; making frequent projections of profit and cash; developing a reliable collection technique and expense control program maintaining a dependable accounting system; and managing your tax situation. We will discuss the first strategy in this column.

 There are many more people with good ideas than there are people who also demonstrate discipline in handling their business’s money. Some say that one of the main reasons businesses fail is because of lack of money.

 We believe that it is because of lack of control of money. Don’t be overwhelmed. There are many convenient ways to learn how to manage your money–seminars at local colleges and Small Business Development Centers, do-it-yourself books, computer programs and government tax classes to mention just a few. In only a few hours per week you can create a sound system for managing your money.

 Let’s take a look at the first step in setting up a reliable financial management system: financial estimates.

 Checking Your Personal Financial Situation

 Not starting with enough cash, known technically as being “undercapitalized”, is probably second only to not researching your business concept as a major cause of small business failure. This outcome is usually the result of inadequate advance planning during the pre-launch phase.

 First and foremost you must estimate what your family expenses are and how you will assure that your business income is sufficient to pay them. You should sit down with your family and honestly discuss the minimum amount of money the household must have each month to provide security. Ask each member of the family to offer one or two areas where some expense can be reduced.

 In addition to knowing your living costs, you must also be brutally honest about your current debt situation. During the 1980′s many families found themselves taking on increased debt in order to just get by. If you family is one of them, you should be realistic about your ability to take on more financial responsibility. New businesses almost always require more money to keep them running than the new owners estimate before starting. Remember: every dollar you must pay each month for credit card payments is a dollar not available to invest in marketing your new company.

 To help you calculate your current personal financial situation you can use the My Current Financial Situation Worksheet below.

 My Current Financial Situation

Monthly Income
Assets

My Paycheck

Cash On Hand

Spouse’s Pay
Car

Unemployment Payements
Property

Other
Furnishings

Total Income
Other Assets

Fixed Monthly Expenses
Total Assets

Car
Liabilities

Mortgage/Rent
Bank Loans

Utilities
Credit Cards

Groceries
Other Debt

Other
Total Liabilities

Variable Monthly Expense
Assets Minus iabilities(Networth)

Clothes
 

Entertainment
 

Gas/Oil
 

Other
 

Other Expenses
 

Insurance
 

Day Care
 

Other
 

Total Expenses
 

Income Minus Expenses
 
* “The Business Burden”

 When you look at your monthly family income, you should consider what will happen financially if you quit your job to pursue your business full-time. Your expenses will not decrease much, but your income sure will. The difference between the family expenses and the family income other than yours can be called the “business burden.” What this means is that unless you want your family’s lifestyle to change dramatically, you must produce enough revenue from the business to cover the shortfall between expenses and the other household income. Every month that you do not produce enough sales to cover this amount, you must borrow to keep the family going.

 Estimating Business Start-up Costs

 In addition to providing enough money to pay your family living expenses for two-three months, you will need money to pay for a variety of one-time expenditures necessary to set up your business. Let’s take a look at typical expense categories required in setting up a new business:

 Office Space
As locating one’s business at home becomes more acceptable, larger numbers of new businesses are able to save a major start-up expenses–rent. Renting an outside office, retail store, or warehouse space results in some significant startup expenses. Included among these are:

 Rent deposits, usually one full month’s rent, which can range from 0 to over $ 1 000.

 Utility deposits, averaging $ 100 per utility.

 Insurance, costing from 0 to 00 per year — retail stores must often have plate glass insurance in addition to general business insurance.

 Phone line installation, starting at per line, without any inside wire location work included.

 Redecorating & renovation, which you sometimes can negotiate with the landlord to include this in your base rent.You usually must sign a multi-year lease to receive this however. This expense runs from 0 (you do the painting) to several thousand if you must build walls and add doors and windows.

 Furnishings are needed whether you locate your office at home or in outside space. Most offices will require at a minimum a desk, chair, lamp, file cabinet and a bookcase or bookshelves. Additionally, you may wish to have a separate computer table. If you give yourself several months to search, you can often find used furnishings at house sales, bankruptcy auctions, and furniture resellers. A little touch-up paint and cleaning and used furniture can work quite well. You had better plan for 0 – 0 for furnishings.

 Equipment

 Wise use of electronic equipment can allow you to run your one-person business as professionally as your larger competitors. This is one category of expenditure where it pays to shop as the prices are continually dropping.

 Telephones. Can be found in discount stores and catalogs, as well as direct from the phone companies. Plan on spending .00 for a reliable one-line phone and .00 for a good two-line phone.
Telefax. Increasingly just having a phone is not enough. Your customers expect to be able to send you something immediately by fax. Coated paper faxes run about 5.00 and plain paper faxes cost around 0.00
Computer. Take your pick! What a variety is available today. Currently some of the best deals are from Compaq and Apple. Learn what the main computer words mean and how a particular feature affects speed or ease of use. Then go around to both computer and discount stores to compare. And don’t forget catalog sellers such as Dell and Gateway, both of which make excellent computers. There are networks for buying used computers and a new chain of franchises sellers of used computers called Computer Renaissance, but it is probably not smart for a new small business computer user to buy a used computer.
Copiers. Rarely needed by a new business and are really an expensive luxury because of their tendency to break down. Rebuilt copiers with many high-speed features can be bought for under ,000.00.

 Inventory

 Retail stores require stock before they can open for business. Often the initial stock to fill a 500 square foot store (25′x 20′) costs over ,000.00.
Manufacturers are well advised to have a supply of raw materials on hand when they start so that they can keep up with orders. Industrial supply and material suppliers often insist on selling in minimum quantities which are larger than you need in the beginning, but which you must buy in order to get any materials. This often results in significant costs to you.

 Telecommunications

 At a minimum your business will require one telephone line and a telephone to attach to it. You may be able to get by for some time with your existing residential phone line, thereby avoiding a connect charge. If, however, one line is not enough to take all of the calls or if you wish a second line to transmit and receive telefaxes, it will cost you a minimum of to connect the line. Any inside installation is extra. Local phone companies bill their inside installation time at /hour.

 Consider also your needs for: phone message handling, cans made outside of your office and paging. An answering machine may be sufficient to handle calls when you are not in. But perhaps you feel that your customers demand a real live person to answer your phone. This increases your start-up costs to hire a receptionist or a live answering service, which charge around /month. Special phone features, such as call waiting, call forwarding or caller ID carry installation charges of – apiece. Keep an eye open for occasional deals that combine features for one, low cost.

Cellular phones often run over $ 1 00 to install and set-up and pagers often require a 0 deposit. These costs should be figured into your start-up cost estimates.

 Licenses, Fees and Permits

 Common start-up costs in this category include: assumed name registration fees, ranging from to , incorporation fees of $ 100 and up, business licenses starting at , health permits sometimes costing several hundred dollars, and state-issued licenses such cosmetology licenses, which can cost up to $ 1000 per year.

 Insurance

 If you are starting a typical home-based service business, your renters or homeowners insurance may cover your business equipment, supplies and inventory. But it may not, so be cautious and call your home insurance agent before you open for business to check the policy coverage. Often a small additional fee, known as a rider, will increase your home insurance to cover equipment such as a business computer, telephone and fax machine. If you need a rider, figure on adding to your start-up costs.

 Stationery

 To promote a professional, established image for your business, have well-designed and printed letterhead, envelopes and business cards done. Quick printers and office supply warehouse stores, such as Office Max and Office Depot, offer very attractive prices on packages. For example, Office Max in Chicago offers 500 letterhead, 500 envelopes, 500 business cards and 200 invoices for .95. You have limited ink colors, paper styles and typefaces to choose from, but this type of package can start you off with a sharp look to your business.

 Recently introduced are software programs that present miniature outlines of letterhead, envelopes, business cards, brochures, etc. on your computer screen to guide you in inserting your own selling text. The paper is pre-printed with 34 colors at the factory and you add the black text on your computer printer.

 Professional Fees

 If your are considering incorporating your business, need contract forms setup, will deal with import/export, want to set up distributors or require any other legal guidance, you had better budget 5-7 hours of a lawyers time. Good business attorneys charge between and 5 per hour, so you would need to set aside 0 to $ 1 000 in start-up investment for legal help.

 If you are going to open a retail store, a wholesale company or a manufacturing company you would be wise to consult an accountant before you launch. The accounting systems to support these types of businesses can be complicated. You can expect yourself to understand all of the details. Better yet, budget 0- 00 in start-up investment to cover accountant’s fees.

 Promotional Costs

 The previous start-up expense categories discussed in this article are important to prepare the operation of your new company. The last category, promotional costs, includes investments in gaining critically important sales for your new venture.

We recommend, at a minimum, that you invest in designing, printing and mailing of flyer to announce that you are in business, what you offer, where you will offer it and how to get hold of you. If you are experienced in using a word processing or desktop publishing program, you can design, layout and typeset your own flyer. Taking the original copy to a photocopy store and having several hundred run on eye-catching paper will cost you- less then . Add in – for postage and you will have your initial promotion underway.

 You can, of course, plan and execute much more elaborate initial promotion, everything from a grand opening party for your retail store to a 10-city seminar series for your consulting company. Budgets for this type of promotion can run well over ,000. The key to successful cash management here is to plan ahead. Allow 2-3 months before your official opening to research promotional alternatives and their costs.

 Summing It Up

 When you total up all of the categories of start-up expense, you may be amazed at the total. If you include a computer, start-up costs can easily run over 00, without any cash contribution toward your personal living expenses. Advance planning is the key, because you should try to avoid borrowing the money to pay start-up costs. You will need to borrow later to stay in business. Borrowing before you start puts you in the credit hole before you have started to market your company.

<p><b><a rel=”nofollow” onclick=”javascript:_gaq.push(['_trackPageview', '/outgoing/article_exit_link']);” href=”http://www.bizstarters.com/pages/ultimate.html”>Learn how to become the master of your own business, in just a few short weeks</a></b></p>

Mpls And Your Business – Getting Your Mpls From Digital Management Solutions

Supplement your organization’s network needs with AT&T MPLS via Digital Management Solutions and observe the big difference. There are numerous providers of Multiprotocol Label Switching (MPLS) in the market for companies that want high-performance telecommunications networks but DMS is a forerunner among the MPLS providers in alliance with AT&T technology.

Digital Management Solutions is a qualified AT&T Solution Provider and has obtained awards for adhering to the best standards set by AT&T in the delivery of its services including AT&T MPLS. DMS delivers MPLS Internet with capability and cost effectiveness to businesses of any size.

Why do you need MPLS?

Having the flexibility to transmit traffic around congestions, it is best to suit your business requirements when it comes to stable internet connection for your data transmission from one network to another. In alliance with AT&T, DMS can give the mosttrustworthy MPLS.

Having MPLS, you can be guaranteed that you are using smart networks for a variety of services with just a single infrastructure. Traffics in situations that call for a high bandwidth content will be handled with minimal hold up by network operators. A smooth transaction with your clients are inevitable with MPLS permitting you entry to numerous sources to be serviced without having to switch computer environments.

DMS would address any needs that would evolve as your business advances. Assistance would be given instantly to aid you as the need comes.

The infrastructure intended for your needs can cope with high levels of voice, video and data in the bandwidth and a single infrastructure is all that is necessary. Network performance is thus finer because of simplified connectivity. And this can be versatile enough for the amount of control you require for management. The AT&T MPLS supplied by Digital Management Solutions is attainable in all U.S. states which includes the U.S. Virgin Islands and Puerto Rico. Local, regional or international networks can be handled with the same AT&T benefits such as built in security. Your company can also decide on the billing option you like. Digital Management Solutions will work with you in all phases of the project to arrive at the best management you require. The technical support provided by DMS addresses all aspects of the Multiprotocol Label Switching service. With less consideration needed for this part of your company , you can concentrate more on your business’s advancement. Customers can be serviced successfully in such routine items as billing, which is done using a Web-based management tool.

As your company demands develop, be rest assured that our system are adept to any adjustments within your company. Let your business expand with AT&T MPLS provided by Digital Management Solutions.

You may visit the following to read more about MPLS.

MPLS and Your Business – Getting Your MPLS from Digital Management Solutions
Satisfaction Guaranteed with MPLS, Learn More About It at DMS
The Benefits of MPLS for Your Business

Business Consultant and Management System Consultant in Indonesia. Call Now!

Apakah Anda mencari Konsultan / Consultant ISO serta Training ISO 9001, ISO 14001, ISO/OHSAS 18001, ISO/TS 16949, ISO 17025, ISO 22000, HACCP, Konsultan BRC, Konsultan Audit, Konsultan ISO 28000, Konsultan ISO 31000?? Mengapa tidak Memadukan dengan Business Strategy? Call Now! REKO HANDOYO, 081389411679

Manajemen adalah bisnis utama kami. Misi kami adalah mengatur, memperbaiki agar sistem manajemen perusahaan Anda bisa berjalan dengan efisien dan efektif. Tentu anda bertanya bagaimana itu bisa dilakukan?

Di Sien Consultants kami menyebutnya dengan nama  Self Assesment Management. Artinya perusahaan yang kami tangani harus bisa mandiri menganalisa permasalahan dan mencari jalan keluar di masa mendatang setelah bisa mandiri lepas dari kami.

Sebagai Konsultan / Consultant Manajemen dan Konsultan / Consultant Business Strategy pekerjaan kami adalah memberikan konsultasi dan training atau pelatihan sehingga klien kami mengalami kemajuan dan progress perusahaan yang cukup maju. Dengan metode business check up atau gap analysis, konsultan / consultant manajemen kami melakukan proses awal untuk mengetahui positioning dari perusahaan untuk kemudian menjadi bahan memperbaiki divisi yang harus dibenahi terlebih dahulu.

Tentu Anda bertanya siapa Sien Consultants?  Sien Consulants  adalah  perusahaan konsultansi / consultan dan training manajemen yang berdiri sejak tahun 2001 dengan kantor pusat di Jakarta dan memiliki cabang di Semarang dan Surabaya.

Saat ini sudah lebih dari 200 perusahan yang pernah kami bantu untuk menuju kemandirian manajemen perusahaan.

Ada 2 Service Utama kami yaitu Business Strategic atau Management Strategic dan Konsultasi Manajemen Sistem ISO.

Jasa Pelayanan Business Strategy atau management strategy meliputi:

1. Corporate Plan Strategy

2. Production, Warehousing dan Logistic Strategy

3. Marketing & Customer Loyalty

4. Accounting and Financial

5. Branding & Communication Strategy

6. HR Management Development

Business Strategic atau Management Strategic yang kami lakukan adalah membantu perusahaan mengetahui kelemahan dan kekuatan sendiri kemudian mengarahkan diri untuk menganalisa competitor dan mengambil strategi untuk memasuki pasar dan menjadi pemenang. Anda tertarik? Business kami memang mengharapkan adanya kemajuan dari perusahaan dan menjadi pemenang dengan strategi dan taktik pasar yang disusun berdasarkan situasi dan kondisi perusahaan dan bisnis yang digelutinya.

Bagaimana Jika Saya ingin konsultasi Business Strategy?

Konsultasi business strategy kami akan dilakukan dengan fair, artinya yang mengetahui kondisi perusahaan sebenarnya Anda sendiri bukan? Oleh karena itu tahap yang akan kami lakukan pada garis besarnya terdiri dari 2 bagian:

Tahap pertama adalah gap analysis atau business check up.

Dalam tahap gap analysis kami lakukan adalah pemetaan perusahaan. Dimana akan diketahui letak kelemahan dan kekuatan dari perusahaan Anda serta apa yang seharusnya Anda lakukan terlebih dahulu.

Setelah tahap ini selesai kami akan menyerahkan ke Anda sebagai klien untuk mendiskusikan tahap berikut divisi mana yang harus dibenahi.

Tahap Kedua adalah Proses Konsultasi.

Di dalam proses konsultasi business strategy konsultan / consultant manajemen kami akan membantu dari konsultasi maupun training yang diperlukan.

Anda tertarik menggunakan jasa konsultan / consultant manajemen business strategy kami? Hub kami sekarang juga.!

REKO HANDOYO; 081389411679, 021-5682655

Untuk Manajemen Sistem ISO Service Kami Meliputi Konsultan / Consultant ISO:

Konsultan ISO 9001 ( System Manajemen Mutu )

Konsultan ISO 14001 ( System Manajemen Lingkungan )

Konsultan ISO 17025 ( System Manajemen Mutu Laboratorium )

Konsultan ISO/TS 16949 ( System Manajemen untuk Otomotive )

Konsultan ISO 22000 ( System Manajemen Keamanan Pangan )

Konsultan ISO 26000 ( Sistem Manajemen Corporate Social Responsibility)

Konsultan ISO 27001 (Sistem Manajemen Keamanan IT)

Konsultan ISO 28000 ( Sistem Manajemen Supply Chain)

Konsultan ISO 31000 ( Sistem Manajemen Risk Management)

Konsultan SA 8000 ( Sistem Manajemen Ketenagakerjaan )

Konsultan OHSAS 18001 ( System Manajemen K3)

Konsultan ISO 13485 ( Manufacturer ALat Bedah )

Konsultan ISO 13488 ( Distribusi Alat Bedah )

Konsultan HACCP & GMP ( Analisa Keamanan Pangan Industri Pangan )

Konsultan FAMI QS ( Makanan ternak supaya tidak berbahaya )

Konsultan Human Resources Management

Konsultan 5 S ( Seiri Seiton Seiso Seiketsu Shitsuke)

Konsultan GKM

Konsultan Balance Scorecard

Konsultan Six Sigma

Konsultan Performance Management

Konsultan WRAP (Worldwide Responsible Apparel Production)

Konsultan Business Process Reengineering (BPR)

Konsultan Kaizen (Gemba Kaizen)

Bagaimana JIka Anda ingin Konsultasi ISO?

Ada beberapa tahap yang harus dilalui sebelum sebuah perusahaan dinyatakan layak mendapatkan sertifikat ISO. Ini adalah tahap-tahapnya:

Gap Analysis atau Business Check Up.

Di dalam gap analysis konsultan / consultan iso kami akan melakukan wawancara atau mengumpulkan data dengan tujuan mengetahui sampai sejauh mana perusahaan siap untuk masuk tahap konsultasi. Jika memang masih benar-benar nol, konsultan / consultant iso kami akan membantu dengan daftar apa saja yang harus dibuat baik oleh kami sebagai konsultan / consultan manajemen iso Anda atau dilakukan berbarengan dengan Anda.

Training

Tahap Training adalah tahap dimana transfer pengetahuan mengenai ISO yang diambil dilakukan.

Penyusunan Dokumen

Tahap dimana dokumen yang diperlukan untuk penerapan suatu system iso dilakukan.

Pengesahan dan distribusi dokumen

Tahap dimana dokumen ISO yang sudah dibuat disahkan dan didistribusikan

Implementasi

Tahap dimana Anda mengimplementasikan system ISO

Review implementasi

Tahap dimana dilakukan pembenahan kembali jika terdapat kesalahan dalam pembentukan dokumen atau proses implementasi

Management Review

Tahap dimana proses penyusunan dokumen dan implementasi dilaporkan ke manajemen

Pre Assesment

Tahap dimana dilakukan audit dari konsultan / consultant iso dari SIEN Consultants yang berbeda dengan konsultan in charge. Hal ini untuk melakukan cross check pekerjaan dan menunjang profesionalisme kerja

Audit Internal

Tahap dimana Anda melakukan audit internal di dalam perusahaan

Assessment Stage 1

Tahap dimana Badan sertifikasi ISO melakukan audit ke perusahaan Anda.

Assessment Stage 2

Tahap dimana Badan sertifikasi ISO melakukan audit ke-2 kali atau final audit untuk menentukan apakah perusahaan Anda layak mendapatkan sertifikasi ISO atau tidak.

Post Audit

Tahap dimana Sien Consultants sebagai konsultan / consultant iso Anda memberikan konsultasi akhir.

After Sales Service : Life Time Free e-Consulting.

Tahap dimana Anda sudah mendapatkan sertifikat ISO dan kami sebagai konsultan / consultant ISO Anda memberikan gratis konsultasi selama perusahaan Anda masih menerapkan system ISO yang dikonsultasikan dengan kami.

Apakah Anda tertarik untuk konsultasi ISO? Hubungi kami sekarang juga ke REKO HANDOYO, Your Business Consultants, Mobile: 081389411679, 081932985325, kantor: 021-5682655. Email: reko.handoyo@gmail.com

Apakah kami juga menyediakan Training yang Anda butuhkan? Baca selanjutnya…

Sedangkan Untuk  TRAINING SUMBER DAYA MANUSIA adalah:

Training Leadership

Training Leadership Skills,

Training Presentation Skill,

Training Motivation Training,

Training Public Speaking

Training Supervisory Training dari tingkat Dasar-Menengah-Advance,

Training Key Performance Indicator(KPI)/Balance Score Card Training,

Training Secretary/ Filling Management Training,

Mental Development Training,

Salesmanship Training,

Human Resources Management Training,

Training Service Excellence,

ReceptionTraining,

Personality Development,

JENIS TRAINING ISO DAN MANAJEMEN SISTEM ADALAH:

Training ISO 9001 ( System Manajemen Mutu )

Training ISO 14001 ( System Manajemen Lingkungan )

Training ISO 17025 ( System Manajemen Mutu Laboratorium )

Training ISO/TS 16949 ( System Manajemen untuk Otomotive )

Training ISO 22000 ( System Manajemen Keamanan Pangan )

Training SA 8000 ( Sistem Manajemen Ketenagakerjaan )

Training OHSAS 18001 ( System Manajemen K3)

Training ISO 13485 ( Manufacturer ALat Bedah )

Training ISO 13488 ( Distribusi Alat Bedah )

Training HACCP & GMP ( Analisa Keamanan Pangan Industri Pangan )

Training FAMI QS ( Makanan ternak supaya tidak berbahaya )

Training Human Resources Management

Training 5 S ( Seiri Seiton Seiso Seiketsu Shitsuke)

Training GKM

Training Balance Scorecard

Training Six Sigma

Training Performance Management

Training WRAP (Worldwide Responsible Apparel Production)

Training Business Process Reengineering (BPR)

Supply Chain Management Training,

Production Training,

Warehousing Management Training,

Distribution Management Training,

Quality Management System Training,

Food Safety Management Training,

Health and Safety Management Training,

Automotive Management Training,

Total Quality Control Management Training,

BRC Training,

Training Kaizen

Training 5 S

TRAINING DAN PELATIHAN ISO LAINNYA

Konsep dan Persyaratan Sistem ManajemenISO 9001/14001/OHSAS 18001,

Dokumentasi Sistem Manajemen ISO 9001/14001/OHSAS18001,

Internal Auditor ISO 9001/14001/18001,

Konsep dan Persyaratan SistemManajemen Mutu ISO/TS 16949,

Internal Auditor ISO/TS 16949,

Konsep danPersyaratan Sistem Manajemen Mutu ISO 13485,

Dokumentasi Sistem Manajemen Mutu ISO13485,

Internal Auditor ISO 13485,

Internal Quality and/or Environmental baseon ISO 19011,

Statistical Process Control (SPC), Measurement System Analysis(MSA), Potential Failure Mode and Effect Analysis (FMEA), Production PartApproval Process (PAPP), Advance Product Quality Planning (APQP), QualityFunction Deployment (QFD),

Toyota Production System (TPS),

Business ProcessReengineering (BPR),

Analisis Data, Quality Control Circle (QCC),

QCCFasilitator, Suggestions System (SS),

Gemba Kaizen,

Sikap Kerja 5S (Seiri,Seiton, Seiso, Shitsuke, Seiketsu),

Quality Control 7 Tools, InternalCalibration, Industrial Engineering (IE),

Total Productive Maintenance (TPM),

QC Problem Solving,

Acceptance and Standard Sampling Plan,

StatisticalSoftware,

Pengelolaan Limbah B3,

Pengelolaan IPAL,

Pengukuran Limbah Cair,

Manajemen Resiko.

TRAINING ACCOUNTING:

Bookkeeping Services;

Information System Services;

Internal Audit;BudgetingStock/ Inventory Services;

Fixed Asset Services;

Reconciled Bookkeping Services;

Payroll Administration Services.

Financial Accounting Analysis and Reporting,

Effective Budgeting and Cost Control :

Planning & Controlling, Effective Inventory Accounting :

Fixed Asset Management :

SOP Finance :

Set up, Design & Implementation,

Client kita mulai dari berbagai macam industri

Mulai dari Oil & Gas, Pertamina, Garuda Maintenance Fasilities (GMF), Plastic Packaging, Automotive, Garment, Textile, Water Treatment, Desipack, Farmasi, Metal Stamping, Courier, Warehousing, Security Printing, Network dan IT System,  Securities, Dot Com, Construction, Food & Beverage, Services, Construction, Architect, Automotive Component, Plastic Injection, Chemical, Printing, Electronic, Telecommunication Services, Medical Devices, Inspection Services, Pharmaceutical, Courier Service,  Plating, Pump, Electrical Component, Power Plant, Man Power Supply Service,  Die Casting,  Air Minum Dalam Kemasan (AMDK), dll masih banyak jenis industri lainnya.

Untuk mendapatkan informasi yang lengkap dan benar silahkan hubungi client-client SIEN Consultants sehingga bisa mengetahui Kualitas dan Standard Konsultasi SIEN Consultants di mata client.

DAPATKAN INFORMASI LENGKAP HANYA TELP KE:

REKO HANDOYO, S.IP

Business Consultant

SIEN CONSULTANTS

Is Voip For Your Business?

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Is VoIP for your business?

Voice over Internet Protocol (VoIP) can bring many advantages to a business of any size. And unlike some technologies that are limited to larger enterprises, VoIP is well-suited for small businesses or even SOHO operations. There is no limit on how large or small your company needs to be to enjoy the advantages of VoIP.

If you have a new business, then deploying VoIP is an easy decision. The cost is lower, implementation is easy, and you’ll get more features than you would with a standard phone company setup. For an established business with an existing, traditional PBX and phone company service however, there may be some mitigating circumstances. The biggest drawback is the accounting problem of having costly existing equipment that has not yet been fully depreciated, which must be replaced to switch to VoIP. As a result, moving to VoIP may cause a company to take a hit on the bottom line in the short-term.

This short-term hit will of course be offset by long-term gains, as the overall cost of VoIP on a month-to-month basis will be lower than your older traditional system. It is however, a long-term gain, and a company that may be particularly concerned about short-term numbers may wish to put off the decision to migrate to VoIP.

If you are a very small business with only a few lines, you may also question whether VoIP is appropriate for you, and the answer is almost always “yes.” Small businesses in particular are not likely to require on-premises IP PBX equipment, and so the up-front costs will be minimal. A hosted VoIP system can be deployed very quickly, and with very little or no up-front expense. The hosted system also gives the small business the advantage of not having to have in-house staff to maintain on-premises equipment.

The question of whether VoIP is appropriate for a large business is similarly easy to answer. With phone costs that could go up into the tens of thousands of dollars monthly, the savings VoIP can bring can be substantial, and big businesses gain the critical advantage of being able to easily connect multiple branch offices and telecommuting employees on the same system. VoIP technology also allows these larger corporations the ability to become more productive, by integrating existing corporate applications with the VoIP system, so that voice and data applications can work in conjunction. The daily maintenance that is required with a traditional system is also diminished. For example, the moves/adds/changes function is common in a large corporation, where the phone extension must be changed whenever an employee moves to a new part of the office, or when a new hire comes in. This can be costly with a traditional system, but with a VoIP system, this process is remarkably simple and can be done by any support staff in a manner of minutes.

Call quality is important to a business, especially one that has a lot of customer-facing employees, and this is always a concern when making a phone switch of any kind. However, VoIP is equal in quality to standard telephony, and is also capable of supporting high-quality videoconferencing over the same connection.

Lastly, security is a concern for many companies as well. Traditional telephony requires physical access to the wire to infiltrate a call, whereas VoIP, since it travels over the Internet, can be subject to the same types of attacks and hacks to which any other Internet application is vulnerable. A denial-of-service attack could deprive your company of phone service, or calls could be intercepted by a corporate spy. However, your IP network can be protected, and VoIP can be made to be as secure as any other type of telephony. Change your default logins, install a firewall, and conduct a VoIP security audit to ensure best security practices are being observed.

How to Cut Operational Expenses / Useful Tips for the Small Business

How To Cut Operational Expenses / Useful Tips For The Small Business

When it comes to cost management, it’s the everyday expenses that are most often overlooked by small businesses. Experienced cost management consultants like AMK Associates in New York often start with these overlooked items to give their clients an immediate boost to their bottom line. Here are some simple tips for cutting your operational expenses without compromising quality or reducing your staff:

Office Supplies

* Use generic versus brand names whenever possible. Many brand name suppliers make generic versions of their products, so you won’t sacrifice quality. For example, use 3M’s Highland Self-Stick Notes instead of their Post-It’s notes and save more than 50 percent per unit.

* Always ask for a price break. Most vendors will not quote you their best price unless you ask. So ask!

Equipment Leasing vs. Purchasing

* Buy anything small enough to set on your desk; otherwise, lease it. Leasing gives you the option to upgrade or downgrade, depending on your needs and changes in technology.

* Keep leases under 36 months. Buy smaller equipment such as fax machines and printers (Brother and Epson are great); while their prices constantly drop, the technical capabilities do not change significantly.

Messenger Services

* Analyze where your packages are being delivered

* Then, negotiate a broader delivery range and pay a fixed price.

Equipment Insurance

* All leasing equipment companies automatically charge for insurance, even though your current policy may already cover it. Register your leased equipment with your insurance broker so it can be added to your current policy.

* Then request a Certificate of Insurance (COI) from your broker, and submit it to the equipment leasing company. Otherwise, you will double your insurance charges.

Shipping

* Handle shipping costs on a case-by-case basis. Know the shipping policies of each vendor and choose the best vendor for each item to be shipped.

* For instance, if the weight is not stated on a package, some shipping companies will charge customers for a five-pound parcel. To avoid this, preprint air bills with one pound, and most vendors will adjust the poundage if the package weighs more or less.

Printing

* If your letterhead text won’t change the same for a six-month period, print in bulk. It saves both money and time. Don’t worry about storage; most printers will store the inventory and ship at no additional cost.

* If your printer won’t store it for free, negotiate storage and shipping into the overall price of the print job.

Telecommunication

* If your total telecom costs for both voice and data are ,000 or more, consider a T-1 connection. While you will be charged a recurring monthly fee, your per-minute rate will be significantly lower.

* Check to make sure your phone company is charging you in six-second increments. If not, you will pay for a full minute for every fax you send, even though it transmits in seconds.

Service Contracts

* Don’t automatically get costly service contracts for every piece of equipment. You may find it more cost-efficient to simply pay for time and materials; even as much as 5 per hour if repairs are necessary.

* Some service contracts are advisable, but be cautious. For example, most telecommunication contracts include the PBX (console), as well as each individual telephone. Though it is advisable to insure the console, there is little need for insurance coverage on the phones.

The Bottom Line

By making these minor purchasing changes, you can cut your operational expenses significantly. Cost management consultants can uncover additional savings by analyzing other expense items, designing more efficient systems and aggressively negotiating with vendors. It’s tedious, meticulous, detailed work that many small business owners and managers would rather avoid (much like filing income taxes). But just like income tax filings, business owners can offload the work to experienced cost management consultants to keep their focus on running their businesses and maximizing their bottom lines.

Arleen Kahn is founder and president of AMK Associates (www.amkassociates.com), a New York City-based cost-management consulting firm. For more information on how you can impact your bottom line through cost control, contact Arleen at 1-888-345-8008 or amk@amkassociates.com.

Business Courses Telecommunications, Information Tourism Courses

Business CoursesTelecommunications, Information Technology and Tourism Courses

Telecommunications, confidence technology and tourism are three major industries dominating the economy of the 21st century. People luxuriate in to communicate, fondness the technology to do so further want to relax when they are all finished inventing, building further conversing.Visit here now http://cheaptravelpackage.blogspot.com

Life in the New Millennium is optimum. activity is more complicated, traffic jams discharge worse daily, children are more protest and social pressures attack from everywhere. Stress levels range capital and, to avoid personal meltdowns, kin have to find enjoyable ways to relax. An afternoon at a wellness spa could enact unwinding, but may not exactly exemplify the force the entire family would flip over. A dinner may, in that case, be abysmal more appropriate, or feasibly even a mini interview at Southbank Lagoon. This idyllic beach near Brisbane is a paradise for surfers and has instrument anyone could ever want from a wholesome retreat.Whether enjoying an exquisite eats at an exclusive restaurant, or booking into a cozy hotel because a few days, many people ig how immense the hospitality and tourism act actually is; irrefutable has grown even fresh since e-commerce and globalization made their debut.

The bag possibilities the recreational industry have to offer are boost steadily, crowing to an amassed amount of students enrolling in courses that will give them the knowledge and skills required to become successful managers in their only fields.Applicants entering the discipline of this effort will require a broad understanding of all managerial duties also their disparate applications, notion that can correspond to commodious to all the different types of businesses and organizations that flourish within this sector, internationally through altogether as locally.There are many distinctive sections in these special courses, going far beyond nerve center management classes. One should guess a exemplar in concepts, principles, procedures and vocabulary essentials, as well as an introductory muse of grace and tourism. These are only the basics, which consign get your foot moment the industry’s door, but won’t buy you a pass to utter success.

Exploring the hospitality and tourism market on your own is nearly impossible, because it stretches far beyond the edge of your town. Even years of hands-on-learning again real-life bartender or waitress experience are not enough to moor you that symbolic seek counselor, hotel executive, casino manager, or eatable supervisory position you always dreamed of. That will not be enough and the sooner you can accept the fact that you will fascination better qualifications and a lot fresh critical thinking, the sooner you cede be on your entrance to advance your goals. The mission of business courses in hospitality and tourism management is to teach their students the works the tricks of the trade. Human resource management, customer service systems, vivacity law also ethics, meat and beverage administration, professional catering, attraction management and event organization, promotion and marketing, sales and economics, financial transactions, travel and lodging, etc. are uncondensed important aspects that eagerness to stage understood and addressed by anyone who wants to climb the corporate ladder pressure recreational environments. Well-regarded educational institutes, such as Carrick, understand the importance of all-inclusive programs and pride themselves for offering curricula that, when successfully completed, will guarantee their students the best possible chance to pride metier with noted financial benefits further charming opportunities in that career up Visit here now http://cheaptravelpackage.blogspot.com

Consulting is Not Just for Big Business

A home-based business has needs and expenses just like larger corporate business. They require paper, pens, computers, printers, desks, chairs, envelopes, etc….

Most serious (serious is the keyword for this article) home-based business owners have these expenses calculated in their budget when they started writing their business plan.

The one expense that is sometimes forgotten is IT and Telecommunications expenses. The home-based business owners that do not forget typically calculate in their current expenses for the home phone and Internet service providers.

So now some readers may be asking, “I did calculate them in, what is the problem?”

Well, the problem is two fold.

First, most home-based business owners are not qualified or experienced in the IT and Telecommunications field. They may not have the knowledge to determine whether they are being overcharged or what services would actually serve their business needs best.

Second, there are options to lower costs and enhance the home-based business appearance that the home-based business owner is not aware of. These enhancements allow you to look like the professional you are and provide a larger appearance.

So no we will go into question and answer time (and not so disguised shameless self promotion):

“I don’t have time to learn about IT and Telecommunications, what should I do?”

The first thing you need to do is call a consultant.

“Consultants only work with large or corporate sized business”

This is may have been true, but not anymore. One company has broken from the mold and found their niche in consulting with home-based and small business.

“Ok, well I probably couldn’t afford them, I can barely pay for

paper clips.”

This company understands that and offers FREE expense audits and initial consultations.

“Yea, well how many consultations does it usually take? 100?”

Usually it only takes that one FREE initial consultation to figure out a solution for your business.

Now back to my soapbox. You as a home-based business owner need to take your business seriously. Serious business owners outsource when the resident expertise is not contained inside the walls of their business. The home-based business owner should be no different. Corporate America sometimes saves more than 50% on IT and Telecommunications expenses when they hire a consultant. The same can happen with home-based business as well. Take a look at what 50% could do for your advertising budget?

In summary, take your business seriously and outsource what you do not know how to do. This will save you both precious time and money (and headaches).

Joseph Brochin
www.Brochin.net

213 Fall Dr.

Jacksonville, NC 28540

888-207-4784 (Toll free)

910-546-3489 (Cell)
joseph.brochin@brochin.net

MSNId: jbrochin@earthlink.net

Come blog with me at the link below

http://www.brochin.net/blog