Telecommunications Management

Philippine Long Distance’s Digitel Deal Cements Dominance, May Hurt Globe

Philippine Long Distance’s Digitel Deal Cements Dominance, May Hurt Globe
The company, known as PLDT, offered to buy the rival called Digitel in a deal valued at 74.1 billion pesos ($ 1.7 billion) yesterday. The deal will remove one of two competitors and give PLDT an additional 14 million mobile subscribers.
Read more on Bloomberg

Cloud-computing revolutionises contact centre outsourcing and telecommunications
KUALA LUMPUR: SUPERCEED (M) Sdn Bhd, (Superceed) a company jointly funded by the Malaysian government via the Malaysian [...]
Read more on The Borneo Post

Primus Names Christie A. Hill General Counsel and Secretary
MCLEAN, VA–(Marketwire – March 29, 2011) – Primus Telecommunications Group, Incorporated ( OTCBB : PMUG ) (PTGi), a global facilities-based integrated provider of advanced telecommunications products and services, has named Christie A. Hill General Counsel and Secretary. Ms. Hill joins PTGi from Arbinet Corporation, which PTGi acquired on February 28, 2011, and brings nearly 25 years of legal …
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Select Telecom Adds Surveillance System Installation and Maintenance Services, Receives New York State License

Select Telecom Adds Surveillance System Installation and Maintenance Services, Receives New York State License

Valhalla, NY (PRWEB) July 13, 2009

Select Telecom, a provider of custom telecommunications systems for businesses, announces the addition of surveillance system services to their full line of telecommunications services. Licensed by the New York State Department of State, Select Telecom can now provide installation, servicing and maintenance services. Mike Durante, president, CEO of Select Telecom, stated that “Our clients have started requesting surveillance system equipment and maintenance along with our telecommunications products and services, now we can add the benefit of a full suite of IP surveillance cameras and other security products in a total managed solution”.

An increasing number of businesses are realizing greater economy, effectiveness and efficiency by integrating surveillance and telecommunications systems. “All this high tech gear works well together”, states Jerry Moscariello, Vice President and Project Manager, “and you get much greater control”.

The maintenance of today’s high tech business surveillance systems has become a problematic issue. The cost of maintenance services is increasing and there is a lack of trained, experienced techs. Many security services companies are cutting down on training costs and reducing payroll. “There’s a growing demand for high quality 24/7 maintenance services for surveillance systems” adds Paul Durante, Select Telecom COO, “we’re going to bring our expertise in high quality, well priced telecommunication system maintenance into this important market”.

For additional information on the news that is the subject of this release (or for a demo), contact Mike Durante or select-tele.com

Select Telecom, Inc – Background:

Select Telecom provides custom telecommunications solutions. We offer unmatched expertise in the design, installation, and management of business telecommunications systems. Our customers rely on Select Telecom for the highest level of service from trained and certified technicians. Select Telecom headquarters is in Westchester County, NY, with satellite offices throughout New England. Select Telecom has been in business since 1996.

Contact: Mike Durante, president / CEO, Select Telecom, Inc.

914 761 1313 select-tele.com

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, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Retail Management- Building Inroads For Successful Careers

Before you proceed to experience two years of rigorous MBA training exposures, strenuous preparations, laborious assignments and projects, it is important for you to choose the right kind of MBA specialization. MBA offers a vast range of specialized course programs to equip the students with business management traits and skills that will help them in gaining an edge-over their counterparts in the corporate world. One such emerging field in the arena of business management is the Retail Management. Retail industry is one of the most vibrant industries in the world that has made major contribution in the global economic growth. Retailing, no doubt, is a vital part of the business industry. And, because of the massive expansion in global trade and commerce, retail industry has clearly become the sector that is expected to show the highest growth in the next five years.

A career in retail management is a dynamic and prestigious employment option that focuses on the essential aspects of the retail business. This sector is known to offer millions of job opportunities worldwide and, hence it proves to be an incredible and an interesting career choice for the Generation Y resource pool. Although retail management is ideally associated with sales, all jobs in this field are not necessarily confined to the stores and outlets. The career options in retail management can range from sales and marketing, concept and designing, buying and merchandizing and even in administration. So, students can also find job prospects in the publishing industry, multiplexes, shopping industry and also in the processed foods industry.

Typically, the study of retail management entails the following area of focus- supply chain management, retail accounting, electronic retailing, marketing information, business communication and so on. Therefore, gaining proficiency in these specialized management subjects can prepare the retail management students to demonstrate efficiency in handling dedicated job responsibilities.

Retail industry, especially in India, is expanding at a very high pace. India is now among the top ten retail markets all over the globe. There is a great demand for retail managers in supply chains, export houses and departmental stores across the country. Retail managers are also sought after in various banking, finance and insurance companies. Even IT companies, particularly in the field of telecommunication, require retail managers for the orderly administrative functions.

Apart from all these, retail managers are also needed in various government enterprises, education and healthcare sector. In the light of the boom in the retail industry in India, numerous multinational companies have come forward with huge investment in this sector. Companies like ITC Retail, Reliance Group, Pantaloons, Spencers, Big Bazaar Group and many others are among the top players of this industry.

So, for all those aspiring students who want to build successful inroads in the area of management, acquiring training in retail management can be a great way to start a career in retail sector. That being said, procuring a management degree from renowned management institute like IMT Nagpur can prove to be fruitful for aspiring MBA in retail students.

The main objective of management training in IMT Nagpur is to impart students with the importance of ‘striking a balance between theoretical knowledge and practical skills’ – combination of strong conceptual base with contemporary practices and trends. Make successful careers in management by joining hands with IMT group of management institutes.

Moholi takes over Telkom reins in April

Moholi takes over Telkom reins in April
The board of Telkom on Thursday announced the appointment of Nombulelo Moholi as chief executive officer from April 1.
Read more on Mail & Guardian

BPOs confident of redundant system vs. earthquake damage
BARRING any cataclysm, the crisis in Japan is expected not to affect business process outsourcing (BPO) companies in the Philippines as most of them have redundant systems in place. “It all depends on telecommunications companies, if their services are not interrupted,” Mike Perry, vice president for international operations, told the BusinessMirror when asked on the impact of the three …
Read more on Business Mirror

AETN Promotes MacDowell to VP
Now oversees production management for History, A&E,…
Read more on Broadcasting and Cable

VoIP Hosting Offers Features for Making the Telecommunication Effective

Before the invention of VoIP, the telecommunication cost was high. In fact, voice was not also clear so that the idea of (VoIP) voiceover internet protocol could have come. The new technology is very helpful for not only reducing communication cost, but also enabling people to talk with clear voice than traditional phones. VoIP is recognized and appreciated for making communication cost effective and offering voice clarity to both caller as well as receiver. Of late, people like VoIP hosting as it is economical. VoIP hosting is not only popular for being cost effective than on site PBX solutions, but also for widespread and easy to use. Small, medium and large sized companies prefer to take the hosted VoIP service as it presents a scalable, flexible, refined speech resolution.

Advantages of VoIP hosting

VoIP hosting has got recognized for providing a wide selection of features such as auto attendants, follow-me routing, voicemail, voicemail to e-mail, forwarding, external IP phones and many more. It is a path allowing voice dialogues to go over the internet between any IP-based networks. Anyone can find VoIP hosting, but the individual is advised to take the assistance of online VoIP service providers.      

Some of the common benefits of business VoIP hosting include:

1.    Simple to install
2.    Low operation and maintenance cost
3.    Better usability
4.    Improved manageability
5.    Larger scalability
6.    Assists in hot desking and roaming

Features associated with VoIP hosting

There are a number of unique and exclusive features associated with the use of VoIP hoisting. Some of the common features include:

1.    Voice mail
2.    Fax mail
3.    Caller ID
4.    Find me follow me call forwarding
5.    Custom menus
6.    Web administration
7.    ACD queuing
8.    Call conferencing

Finding a reputed and leading VoIP hosting provider

The online market of bombarded with a number of companies offering VoIP hosting services at economical rates along with innovative features. A user needs to make an extensive research to find a suitable one. After finding it, he/she needs to fill out online order form and send it to the mentioned address. Rest of the work will get completed by the executives of the company.

TDS Telecommunications Corp. Executive Elected Treasurer of National Trade Association

TDS Logo

Madison, WI (Vocus) March 18, 2009

The national trade association for the competitive local telecom industry (COMPTEL) has elected James W. Butman as treasurer for a 2-year term (2009-2011). Butman, currently a member of the COMPTEL Board of Directors is the group president of Marketing, Sales & Customer Operations for Madison-based TDS Telecommunications Corp., of which TDS Metrocom is a subsidiary.

Butman joined TDS in 1985 as a member of the Government and Regulatory Affairs department. During his tenure at TDS, he has held a variety of executive leadership positions in many areas of the company. He holds a Master of Business Administration in Finance from the University of Wisconsin-Madison and is a Certified Management Accountant. He earned a Bachelor of Business Administration in Finance from the University of Wisconsin-Eau Claire.

NOTE: A picture of Mr. Butman is available at: http://www.tdstelecom.com/about/mediakit_exec_photos.asp

TDS Telecommunications Corp. markets communications services to business and residential customers in 30 states, through its brands TDS Telecom® and TDS Metrocom®. With more than 1.2 million access line equivalents in service, TDS Telecommunications Corp. connects customers to phone, broadband, and digital television service in hundreds of rural, suburban, and small metropolitan communities. TDS Telecommunications Corp. employs approximately 2,700 people and is headquartered in Madison, Wis. Visit www.tdstelecom.com and www.tdsbusiness.com for more information. TDS Telecommunications Corp. is a wholly owned subsidiary of Telephone and Data Systems™ (NYSE: TDS, TDS.S), headquartered in Chicago and a Fortune 500® company. Visit www.teldta.com for more information.

For more information contact:

Cindy Tomlinson

Associate Manager – Public Relations

608.664.4471 or 608.206.4646

cindy.tomlinson(at)tdstelecom.com

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TDS

TDS® to expand TEAM Companies data center in Madison, Wis.

(Vocus/PRWEB) February 10, 2011

TDS Telecommunications Corp. (TDS®) announces the start of a $ 14 million data center expansion at its TEAM Companies data center in Madison, Wis. The project, slated to begin this spring, will double the capacity of the facility and bring total sellable square footage to approximately 15,000 sq. feet, making it the largest commercially available Tier III data center in the region.

“Our investments will help other high-tech businesses grow as they look to secure important elements of their IT infrastructure,” commented David Wittwer, president and CEO of TDS Telecommunications Corp. as he addressed attendees at the Governor’s Conference on Economic Development in Madison earlier today. “A strong data center like ours enhances the region’s ability to maintain and attract new businesses.”

The building expansion design will maintain and improve upon its SAS 70 Type II certification, including special features, such as: biometric iris scanners for personal identification, the ability to withstand an F4 tornado, 14-24 inch concrete and steel reinforced walls, a fire detection system that can identify smoke molecules present at 1/100th of a percent, and multiple levels of redundancy and backup (built upon an N+1 schema methodology). In addition to being fail-safe facilities, TEAM data centers are designed from the ground up for energy and cooling efficiency.

“We are executing plans originally outlined as part of TEAM’s strategic growth initiatives,” adds Wittwer. “We understand the long term success of our data center strategy will require investments and we are prepared to maintain our leadership in this growing market.”

TDS Telecommunications’ parent company Telephone and Data Systems Inc. of Chicago acquired TEAM Technologies, LLC (dba TEAM Companies) for a purchase price of $ 47 million in Dec. 2010. TDS Telecommunications Corp. in Madison, Wis. has full management responsibility for the TEAM data centers located in Wisconsin and Iowa.

Businesses are outsourcing the management of core IT infrastructure at an accelerating pace with colocation, cloud computing and disaster recovery needs creating high demand for secure data center facilities.

Wittwer concludes, “As more companies strive to manage massive amounts of mission critical data and comply with growing regulatory requirements, partnering with data center experts such as TEAM and TDS, will be a critical element of success.”

Founded in 2004, TEAM Technologies, LLC, under the brand name TEAM Companies, provides wholesale data center lease and colocation products to businesses throughout the Midwest. TEAM is owned by Fortune 500® Telephone and Data Systems Inc. and managed by subsidiary TDS Telecommunications Corp. in Madison, Wis.

TEAM operates Tier III data centers in Des Moines and Cedar Falls, Iowa and Madison/Fitchburg, Wis. The company has been named one of the fastest growing companies by Inc. Magazine for three years running. All TEAM Companies facilities are designed according to the highest industry standards, including Tier III, SAS70, and receive a “fail-safe” facility classification. TEAM’s suburban locations in Upper Midwest markets offer safety and security for any organization’s mission-critical IT systems and sensitive data. Visit http://www.team-companies.com for more information and follow @TEAM_Companies on Twitter.

TDS Telecommunications Corp. is a wholly owned subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS, TDS.S]. Telephone and Data Systems, Inc., a Fortune 500® company, provides wireless, local and long-distance telephone and broadband services to nearly 7.2million customers in 36 states through TDS Telecommunications Corp. and U.S. Cellular [NYSE: USM], its 83-percent owned wireless subsidiary. Founded in 1969 and headquartered in Chicago, Telephone and Data Systems employed 12,300 employees as of Sept. 30, 2010. Visit http://www.teldta.com or http://www.tdstelecom.com for more information.

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©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Wholesale VoIP: An Economical Way of Telecommunication

Nowadays, business houses are moving to IP solutions to meet their telecommunication requirements. In order to acquire more profits, corporate houses are availing benefits of internet telephony. Companies who offer IP services are called as voice over IP providers. However, protocols used for carrying voice signals over the IP network through internet are known as Voice over internet protocol. And VoIP solutions can be defined as solutions offered by providers to access the long distance or international calling at economical rates. VoIP solution providers proffer unlimited long distance and international calls at least prices.

Most of the reputed VoIP solutions providers offer their services to smaller, medium as well as larger organizations. Committed to offer VoIP services for resellers with some modern features such as Caller-ID, Voice mail, call hunt and 3-way calling, they are well equipped with a state of the arts infrastructure. They crave for providing value added features to their customers to enrich VoIP telephony experience. With the sudden spread of VoIP all round the world, the demand of wholesale VoIP carriers has increased to support the requirement of voice over IP services round the globe.

Wholesale VoIP

With the advent of VoIP, the telecommunication market has changed than ever before. With the increasing requirements of VoIP, the demand of wholesale VoIP carriers has been increased to meet the requirement of voice over IP services round the globe. If you are looking for wholesale VoIP services, then can take the help of wholesale VoIP solutions. In fact, there are a number of companie’s available offering wholesale VoIP solutions at cost effective rates.

Some of the common requirements to become a VoIP wholesale provider include:

•    Substantial investment
•    Technical knowledge
•    Extensive client base

Things to take care for in wholesale VoIP service include:

•    Customer Support
•    On line Real Time Billing

Requirements of VoIP solution provider

There are a number of companies available who are specialized in all communication options and facilitated channel partners and companies to obtain benefits from market opportunities within their core business and customer base. No one can deny the fact that VoIP solution provider offers unlimited local and distance calling at substantial cost with high voice quality.

VoIP Hosting- Vital Mode of Innovative Telecommunication

In this highly advanced era of innovative technologies entrepreneurs want to reduce their telecommunication costs and increase their productivity. This is the main reason that they are leaving the way of traditional telephony and adopting voice over internet protocol or VoIP services. For Businesses of all types and organizations having VoIP hosting is beneficial in many ways. The benefits of having VoIP hosting are not limited to cheap call rates, but also have expanded to a great level.

Unified messaging, end-user self-service, telephone to computer integration, advanced mobility, auto attendants, voice mail to e-mail, external IP phones and follow-me routing are a few main benefits that make such services more popular. Entrepreneurs and organizations who want more advanced and highly flexible mobile solution, then no other option is better than VoIP hosting. It is a fact that hosted VoIP is extremely simple and easy to get started. In order to increase the output of business to a great level, these services are considered as the right and unique way of utilize the internet in a proper and right way.

Companies and organizations had to pay a good amount of money in order to get proper telecommunication. Apart from this, because of the high cost, they were afraid of using multiple telephone lines, extensions and attendant features. But with the advent of VoIP, now it is extremely simple to use extensions, attendant features and multiple telephone lines. It is a fact that VoIP hosting of telephone servers has made it simple to make national as well as international calls with clear voice and very low cost. If you have got VoIP hosting, then you can provide very much improved services to your customers and also increase your productivity, thus you can reach your business to new heights of success.

Today, because of having various benefits and highly advanced features, these services have become very much popular. When it comes to get VoIP hosting, it is very easy and simple. All you need to do is simply search over the internet and you will find a number of VoIP service providers providing these services at veru cost-effective prices with detailed information and instructions of using them properly. You just have to select one service provider according to your requirement and place your order online.

Customer Care Services, Offshore Customer Care, Outsourcing Customer Relationship Management, Outsource Customer Satisfaction Survey

Customer Care Services

Customer Care Service (also known as Client Service) is the provision of service to customers before, during and after a purchase.

Or

Customer care is a customer service that seeks to acquire new customers, provide superior customer satisfaction, and build customer loyalty.

Its importance varies by product, industry and customer. As an example, an expert customerght require less pre-purchase service (i.e., advice) than a novice. In many cases, customer service is more important if the purchase relates to a “service” as opposed to a “product”.

Offshore Outsourcing Customer Care service may be provided by a person (e.g., sales and service representative), or by automated means called self-service. Examples of self service are Internet sites.

With the deregulation of telecommunications services, consumers now have more choice in selecting a service provider. When ordering a new service or maintaining an existing service, consumers must take into account the following three key factors: the quality of the service, the price of the service, and the customer service of the service provider. The first two factors are relatively objective and usually easy to control. Customer service dissatisfaction is the most important key factor when a consumer decides to change service providers.

A customer care system is a customer service system that helps telecommunications service providers acquire and retain loyal customers. The customer care system provides many means for service providers to achieve these goals with the help of technology.

Customer care includes tech support, billing inquiries, shipping statuses to good old-fashioned feedback methods. Web users, especially those who pay money for a service online, often require tech support, and they want it fast. Customers who order products need to be able to track their goodies as they progress along the delivery route, and some just like to provide feedback to the company or service from which they made their ordered. Customer care can literally make or break your business’s online endeavors.

Keywords :

Customer Care Services, Offshore Customer care, Outsourcing Customer Relationship Management, Outsource Customer Satisfaction Survey, Inbound Phone Support, Live Chat Support, Technical Support Services, Answering Services, India, USA, UK, Australia, France, Russia, Spain, Germany

Source By

Team Yantrambpo

http://customer-care-services.yantrambpo.com/

Avaya Unified communications platform IP 500 makes for flexible and innovative telecommunications

The best companies want to keep their business flexible, innovative and competitive without driving up operating costs and capital expenses. US owned telecommunications equipment manufacturer, Avaya, puts the solution at your fingertips with the Avaya IP500 hybrid IP telephone system. Part of the the Avaya IP Office family of communications products, the Avaya IP 500 is the right choice for any small business today- whether you are 5, 25 or 250 employees just getting started or already established have a single office, a home office or multiple stores/sites.

Avaya IP 500 unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone- using wired, wireless or broadband connections. IP Office has the ability to work with IP, digital, analogue, SIP or wireless technologies. Use the devices you want, wherever you need them.

IP 500 easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need -whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.

Unified Communications from the Avaya IP 500 serves customers efficiently using your office phone, mobile phone, e-mail, texting, instant messaging and more are all essential to the way you work today. But are you managing your communications -or are your communications managing you?

Think about it- how often has the following happened in your company?

- A customer or prospect calls with an urgent, time-sensitive request, but is unable to reach the right person for an answer

-An unexpected development -severe weather, a personal matter -leaves a key employee stuck at home and completely unproductive

-Staffs give out personal phone numbers (such as a mobile) that confuse customers and affect your control of those relationships

-You suspect peak call volumes result in lost calls, but have no idea how many or how much it’s costing you

These are all everyday occurrences that can impact your image, your employees’ ability to perform at their best, your customer service, and ultimately your bottom line. Avaya IP Office is ready to address every one of them and much more.

Unlike other solutions, Avaya IP Office uses built-in intelligence to simplify your use of wired, wireless and Internet communications. Instead of keeping your communications separate, Avaya IP Office brings them together so you can easily turn a home or mobile phone into an office extension, collaborate with dozens of customers or staff members on a conference call and get detailed reports that show how well your company is responding to customers.

With rich functionality, IP Office naturally creates new ways of thinking about the role communications can play in your business. For more information, please visit us at ngcnetworks.co.uk

The Fundamentals of Fiber Optic Cable Management

Fiber optic cables are used frequently for today’s telecommunication network because of their high bandwidth, high reliability and relatively low cost. To maximize the network performance, a good cable fiber management system must be in place.

There are four fundamental principles for a good fiber cable management system:

1. Bend radius reduction

Fiber bends beyond the specified minimum bending radius can cause signal loss or even break the fiber, causing service disruption.

Today, industry standards for traditional singlemode jumpers typically specify a minimum bend radius of

ten times the outside diameter of the jacketed cable or 1.5″ (38 mm), whichever is greater. This new

breed of flexible singlemode optical fiber has the potential to significantly reduce these minimum bend

radius requirements to values as low as 0.6″ (15 mm), depending on the cable configuration, without increasing attenuation.

A reduced bend radius fiber is able to withstand tighter bends within frames, panels and pathways. It also enhances the reliability of a network and reduces network down time.

2. Well defined cable routing paths

The major reason of optical fiber cable minimum bend radius violation is improper routing of fibers by fiber installation technicians.

Routing paths should be clearly pre-defined and easy to follow. In fact, these paths should be designed so that the technician has no other option than to route the cables properly. If an option is given to technician, inconsistent human decision could cause improper routing, and causes bend radius violation.  Well defined routing paths can standardize fiber optic installation process, and less training time is required for fiber technicians.

3. Easy access to installed optical fibers

Allowing easy access to installed fiber cable is essential for maintaining proper bend radius protection. The system should be designed to ensure that individual fibers can be installed or removed easily without negative effects on nearby fiber cable.

4. Physical protection of installed optical fibers

The management system must provide measures to physically protect fiber cables from accidental damage by technicians and equipments. Otherwise, the network reliability and performance will be adversely affected.

Macquarie Corporate Selects MessageNet SMS Gateway

Australia (PRWEB) August 13, 2004

Macquarie Corporate Telecommunications, a leader in corporate and government telecommunications services, has selected MessageNet as its SMS gateway partner.

An IDC survey conducted in the first quarter of 2004 showed a strong adoption intention by Australian businesses to turn SMS into email notification and internal communication, or employee broadcast, tools.

According to Rohan Lean, Director of MessageNet, the partnership between the two companies provides corporate and government customers with a robust, business grade mobile solution.

“The partnering with Macquarie Corporate is a natural fit for us. We are dealing with blue ribbon customers that expect the best and both Macquarie and MessageNet pride themselves on service excellence and the delivery of first class solutions,” said Lean.

“Macquarie’s substantial customer base now has access to a world class mobile solutions platform. The take-up of SMS as a valuable communications mechanism by these organizations will undoubtedly bring cost savings and efficiency gains in all areas of business.”

“SMS is an increasingly important component in the business communications mix,” said Denis Rowe, National Marketing Manager, Macquarie Corporate Telecommunications. “We are pleased to be able to offer our customers the MessageNet solution.”

MessageNet is the founding SMS gateway in Australia and has supplied corporate and government mobile solutions since 1992.

About Macquarie Corporate Telecommunications: www.mct.com.au


Macquarie Corporate Telecommunications (ASX: MAQ) is a leading supplier of ICT solutions – including voice, data, mobile and hosting – to the corporate and government market. Founded in July 1992, it is one of Australia’s first telecommunications companies. Macquarie has offices in all Australian states and Singapore. Its customers typically fall within Australia’s top 10,000 enterprises and government departments/agencies. More than 750,000 Australians use its services at work every day. The company holds carrier licenses in both Australia and Singapore.

About MessageNet: www.messagenet.com.au


MessageNet is a leading supplier of mobile solutions to business. Founded in 1992, it is Australia’s first and most trusted comprehensive SMS gateway servicing thousands of corporate users. Its supplies Premium SMS, MMS and business SMS solutions.

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Managed VoIP Services: Emerging Gradually

Quite a few trends are gradually emerging in the telecommunication industry. One of the most important drifts that needs to be mentioned in this context is the increasing use of managed VoIP services by corporate users. From large corporate houses to SMBs, many organisations are using these services to streamline their operations. These entities are showing an affinity towards the ‘outsourcing’ of their telecommunication needs.

Consequently, many of them are going in for managed VoIP services. One can understand small and medium businesses (SMBs) using these services to streamline their operations. These people do not have the necessary resources to go it alone. However, industry trends show that VoIP is being implemented by many large and influential corporations and that too through service providers.

And if industry sources are to be believed, then many more large organisations are expected to follow suit. Some people may find it very hard to believe that that large corporations are opting for managed services, despite having all the resources and infrastructure necessary to go on their own steam. However, their objective decisions in this regard are turning the tides in favor of these services.

The point is that managed services have become the point of interest for many people. The reasons behind this bias are more than one. For one, with VoIP service being obtained from a managed services provider, there are no inherent risks involved. This ensures that the switch to VoIP is as easy and painless as possible. The cost of such an implementation is often less. Moreover, the onus is on the service provider to ensure that the needs and requirements of the clients are met in a comprehensive manner.

To conclude, it can be said that more and more corporate entities are migrating to the amazing world of VoIP. And VoIP switches and managed services and solutions are increasingly making this transition possible.

Managed VoIP Service: a New Way of Increasing Organisational Productivity

Voice over IP is becoming the first choice for many enterprises. With significant increase in productivity and enhanced mobility of the workforce that becomes possible due to the successful implementation of one such solution, the reasons for this trend are quite obvious. As a matter of fact, these are two reasons for organizations– at different levels– wanting to shift to VoIP. The other benefits of this high-end technology include consolidation of infrastructure and a decline in the day-to-day costs of operation. One could definitely say that the benefits of going the VoIP way are more than one.

However, for the successful implementation of VoIP within an organizational context, certain preconditions should be met. First and foremost, the facilitating institutions need to have certain technical skills to make the transition smooth and hassle free. The risks of transition have to be brought to a minimum. Moreover, the quality of voice has to conform to established standards. In this context, it can be said that the managed VoIP services have emerged as the new way through which the organizations and institutions are making the all important switch from traditional telecommunication systems to Voice over IP.

This is because the successful implementation of VoIP requires certain skills. And many a times, it would be very costly for the enterprises and the organizations to do it on their own steam. There are costs of implementing and operating a Voice over IP network. Special equipment and software become necessary for the transition. Moreover, a team of technically competent people and specialized facilities for network operation are required for using these networks in the most effective manner. Given all these constraints, managed VoIP services often become the most logical choice. The managed services provider offer equipment and software, technical support as well as the centers for network operations, thereby making the entire process of transition as painless as possible for the facilitating organizations.

Moreover, many of the managed service providers offer special services for monitoring of voice quality. As a matter of fact, there are specific strategies that need to be used for this purpose.

Expertise for such analysis is hard to come by. Managed VoIP services solve this problem as well and ensure that the quality of voice conforms to certain established standards. This ensures that the voice quality is no less than the quality of traditional telephone systems.

In managed switch partitioning, the organizations have to pay up “flat” bills. The amount that they would have to pay would depend on certain factors:

1. number of people that would be using the network

2. number of elements that should be managed

Thus, with managed partitioning services, an organization can bring its telecommunication costs within limits.

Mpls And Your Business – Getting Your Mpls From Digital Management Solutions

Supplement your organization’s network needs with AT&T MPLS via Digital Management Solutions and observe the big difference. There are numerous providers of Multiprotocol Label Switching (MPLS) in the market for companies that want high-performance telecommunications networks but DMS is a forerunner among the MPLS providers in alliance with AT&T technology.

Digital Management Solutions is a qualified AT&T Solution Provider and has obtained awards for adhering to the best standards set by AT&T in the delivery of its services including AT&T MPLS. DMS delivers MPLS Internet with capability and cost effectiveness to businesses of any size.

Why do you need MPLS?

Having the flexibility to transmit traffic around congestions, it is best to suit your business requirements when it comes to stable internet connection for your data transmission from one network to another. In alliance with AT&T, DMS can give the mosttrustworthy MPLS.

Having MPLS, you can be guaranteed that you are using smart networks for a variety of services with just a single infrastructure. Traffics in situations that call for a high bandwidth content will be handled with minimal hold up by network operators. A smooth transaction with your clients are inevitable with MPLS permitting you entry to numerous sources to be serviced without having to switch computer environments.

DMS would address any needs that would evolve as your business advances. Assistance would be given instantly to aid you as the need comes.

The infrastructure intended for your needs can cope with high levels of voice, video and data in the bandwidth and a single infrastructure is all that is necessary. Network performance is thus finer because of simplified connectivity. And this can be versatile enough for the amount of control you require for management. The AT&T MPLS supplied by Digital Management Solutions is attainable in all U.S. states which includes the U.S. Virgin Islands and Puerto Rico. Local, regional or international networks can be handled with the same AT&T benefits such as built in security. Your company can also decide on the billing option you like. Digital Management Solutions will work with you in all phases of the project to arrive at the best management you require. The technical support provided by DMS addresses all aspects of the Multiprotocol Label Switching service. With less consideration needed for this part of your company , you can concentrate more on your business’s advancement. Customers can be serviced successfully in such routine items as billing, which is done using a Web-based management tool.

As your company demands develop, be rest assured that our system are adept to any adjustments within your company. Let your business expand with AT&T MPLS provided by Digital Management Solutions.

You may visit the following to read more about MPLS.

MPLS and Your Business – Getting Your MPLS from Digital Management Solutions
Satisfaction Guaranteed with MPLS, Learn More About It at DMS
The Benefits of MPLS for Your Business

Exploring the Impacts of Economic Crises on Project Management

The economic down turn that begun in 2008 had touched everyone. We have seen rising unemployment, salary reduction and a decrease in other benefits during the past three years. The idioms such as “budget cut”, “work force reduction”, “head count reduction” were the most frequently heard idioms in most of the work environments. During these years, most of the organizations around the globe have implemented projects to improve productivity, to reduce cost and focused more on quality instead of concentrating more on innovation. Let’s see how it impacted Project Management.

ESI International, one of the leading providers of project management services has conducted a survey to identify the impacts of economic crises on Project Management.  They have approached project managers, program managers, PMO Managers, Line of Business Heads and their supervisors from Industry sectors including Financial Services, Information Technology, Pharmaceuticals, Health Care, Telecommunications, manufacturing and Energy/Utility companies in the US. Below highlights the summary of the survey results:

44% of survey respondents from the manufacturing industry said that that at least half of their projects had been terminated

34% of survey respondents from the Financial Service industry said that that at least half of their projects had been terminated

26% of survey respondents from the Information Technology industry said that that at least half of their projects had been terminated

24.8% of respondents from the Telecommunication industry said that that at least half of their projects had been terminated

17% of respondents from the Pharmaceuticals/Health Care industry said that that at least half of their projects had been terminated.

14% of respondents from the Energy/Utility industry said that that at least half of their projects had been terminated. Industries in this sector experienced very less impact during economic down turn. It is mainly because of the frequently changed oil price kept them busy doing projects.

Regardless of the industry, almost all projects that were not eliminated suffered some resource reductions; however, resource reduction was not greatly affected by project size. Besides the size of the project didn’t offer high variance in terms of scope reduction.

To view the complete survey report, please visit ESI’s International official website. Comparing the survey results with the organization where you work and sharing your view would definitely help the Project Management Community.

Reference:

CURRENT STATE OF PROJECT MANAGEMENT: THE IMPACT OF AN ECONOMIC CRISIS, Retrieved January 20, 2011, from http://www.esi-intl.com/Resources/Industry-Reports/Research-Reports.aspx

PBX-integrated Call Management Systems Offer Companies Greater Resource Visibility

In a world of expanding communication systems, it is necessary to be able to manage the entire spectrum of communications from landlines to Internet and mobile phones to email. In addition to being able to manage the cost of communication systems, it is important to manage staff productivity, network efficiency and bandwidth utilization. Having information about the ways employees are using communication systems empowers managers to make decisions that can improve productivity and profitability for the company.

Companies with worldwide office locations find the task of managing communication devices particularly difficult. PBX-integrated call management systems can seamlessly integrate communication devices in real time across multiple office locations and deliver reports, trend analysis and proactive alerts around system use. Regardless of whether the company is using VoIP, regular telephone service or a combination of both, the results are based on how various types of communication are being used and the cost of that communication. The information in these reports provides managers with vital business intelligence they need to run a streamlined, cost-effective communications systems.

PBX-integrated call management systems are equipped with a range of standard and custom reports that are easily automated with output on screen, print or email. They have many standard report templates designed to meet the typical needs of a communications management solution. These template reports include cost analysis, traffic times, and trend reports. But if these templates do not fully cover the exact needs of the end user, an advanced filtering system can also be included that enables end users to easily design and update any number of customized reports, saving valuable time while fitting the needs of the end user.

These PBX-integrated telemanagement systems are also equipped with a versatile alarm system that alerts key personnel of actions of particular interest within the communications system. Alarms can be customized and sent to an individual or a group, typically via e-mail or flagged on screen. Alarms are instant, providing information in real time once a call has been terminated. Many times, default alarm templates are available, including one that identifies when and from where a 911 call was placed. One company found this function particularly helpful in their multi-level office building to identify if an emergency call was in fact an emergency or if it was an accidental misdial. Alarms can also be scheduled to show when no calls are received within a certain time period or when the length of the call is more or less than the specified parameters. Alarms can also be used for immediate detection of fraud and security breaches as well as alerting the end user of telecom equipment failures. All of these alerts can quickly and efficiently provide the end user with the information necessary to keep the business running smoothly and efficiently while providing a safe and secure environment for their employees.

Companies use these PBX-integrated call management systems to monitor their employee activity and telecommunications usage. They are able to spot fraud at its onset and able to identify cost saving opportunities sooner rather than later. These systems allow companies to properly manage their telecommunications systems with consistent return on investment within three to four months of installation.

The Evolution of Project Management – Part 2

Four periods in the development of modern project management.

[1] Prior to 1958: Craft system to human relations. During this time, the evolution of technology, such as, automobiles and telecommunications shortened the project schedule. For instance, automobiles allowed effective resource allocation and mobility, whilst the telecommunication system increased the speed of communication. Furthermore, the job specification which later became the basis of developing the Work Breakdown Structure (WBS) was widely used and Henry Gantt invented the Gantt chart. Examples of projects undertaken during this period as supported by documented evidence include: (a) Building the Pacific Railroad in 1850′s; (b) Construction of the Hoover Dam in 1931-1936, that employed approximately 5,200 workers and is still one of the highest gravity dams in the U.S. generating about four billion kilowatt hours a year; and© The Manhattan Project in 1942-1945 that was the pioneer research and development project for producing the atomic bomb, involving 125,000 workers and costing nearly billion.

[2] 1958-1979: Application of Management Science. Significant technology advancement took place between 1958 and 1979, such as, the first automatic plain-paper copier by Xerox in 1959. Between 1956 and 1958 several core project management tools including CPM and PERT were introduced. However, this period was characterised by the rapid development of computer technology. The progression from the mainframe to the mini-computer in the 1970′s made computers affordable to medium size companies. In 1975, Bill Gates and Paul Allen founded Microsoft. Furthermore, the evolution of computer technology facilitated the emergence of several project management software companies, including, Artemis (1977), Oracle (1977), and Scitor Corporation (1979). In the 1970′s other project management tools such as Material Requirements Planning (MRP) were also introduced.

Examples of projects undertaken during this period and which influenced the development of modem project management as we know it today include: (a)Polaris missile project initiated in 1956 that had the objective of delivering nuclear missiles carried by submarines, known as Fleet Ballistic Missile for the U.S Navy. The project successfully launched its first Polaris missile in 1961; (b) Apollo project initiated in 1960 with the objective of sending man to the moon; and© E.I du Pont de Nemours chemical plant project commencing in 1958, that had the objective of building major chemical production plants across the U.S.

[3] 1980-1994: Production Centre Human Resources. The 1980s and 1990′s are characterised by the revolutionary development in the information management sector with the introduction of the personal computer (PC) and associated computer communications networking facilities. This development resulted in having low cost multitasking PCs that had high efficiency in managing and controlling complex project schedules. During this period low cost project management software for PCs became widely available that made project management techniques more easily accessible.

Examples of major projects undertaken during this period that illustrate the application of high technology, and project management tools and practices include: (a) England France Channel project, 1989 to1991. This project was an international project that involved two governments, several financial institutions, engineering construction companies, and other various organisations from the two countries. The language, use of standard metrics, and other communication differences needed to be closely coordinated; (b) Space Shuttle Challenger project, 1983 to 1986. The disaster of the Challenger space shuttle focused attention on risk management, group dynamics, and quality management; and© xv Calgary Winter Olympic of 1988 which successfully applied project management practices to event management.

[4] 1995-Present: Creating a New Environment. This period is dominated by the developments related to the internet that changed dramatically business practices in the mid 1990′s. The internet has provided fast, interactive, and customised new medium that allows people to browse, purchase, and track products and services online instantly. This has resulted in making firms more productive, more efficient, and more client oriented. Furthermore, many of today’s project management software have an internet connectivity feature. This allows automatic uploading of data so that anyone around the globe with a standard browser can: (a) input the most recent status of their assigned tasks; (b) find out how the overall project is doing; (c) be informed of any delays or advances in the schedule; and (d) stay “in the loop” for their project role, while working independently at a remote site.

An example of a major project undertaken during this period is the Year 2000 (Y2K) project. The Y2K Project, known as the millennium bug referred to the problem that computers may not function correctly on January lst, 2000 at 12 AM. This was a global phenomenon and was highly problematic because resolving the problem at one’s organisation did not guarantee immunity, since a breakdown in the organisation’s supply chain could affect the organisation’s operating capability. Many organisations set up a project office to control and comply with their stakeholders regarding the Y2K issue. Furthermore, use of the Internet was common practice that led to the establishment of the virtual project office. The goal of this virtual project office was: (a) to deliver uninterrupted turn-of-the-century; (b) monitor Y2K project efforts; (c) provide coordination; (d) develop a risk management plan; and (e) communicate Y2K compliance efforts with various stakeholders. Thus, the virtual project office was a focal point for all the project works, and it increased the awareness and importance of risk management practices to numerous organisations.

Trianz to Showcase Unique Telecommunication Capabilities at CTIA Wireless 2007

Santa Clara, California (PRWEB) March 23, 2007

Trianz will be participating in CTIA Wireless 2007, the largest and most comprehensive trade show in the wireless telecommunications industry. Trianz will showcase an exciting, unique offering among companies present at CTIA – a comprehensive product engineering solution covering all stages of the software development life cycle.

CTIA, scheduled for March 27-29 in Orlando, FL, is the premium forum for exchange of ideas, forging partnerships and collaborations in the $ 500 billion wireless and telecommunications industry. Dedicated exclusively to wireless, broadband convergence, mobile applications and mobile computing technologies, CTIA Wireless 2007 will draw tens of thousands from all over the world, serving every aspect of wireless – providers, users, developers, buyers and manufacturers.

Trianz is uniquely positioned to be a valuable partner to companies in the wireless and telecommunication industry. The company helps businesses, from Fortune 100 corporations to emerging, fast-growth companies, execute business and technology initiatives through a unique blend of management consulting, technology engineering and enterprise application services. This strategic combination means Trianz isn’t just providing engineering services for implementation, but guiding clients in the optimal way to execute development objectives. They enhance the top line, manage talent effectively between partner and client, and continually seek creative methods to improve on cost expenditures while reaching business objectives. Their virtual engineering framework and methodologies enable clients to bring innovative, quality software products to market both swiftly and cost effectively.

Tim Burke, General Manager (Sales-America) states, “Trianz is working with some of the world’s leading companies that share the passion to improve execution in a global setting. They realize while they may have some of the great telecommunications products, they will require support in engineering, in optimization and prioritization of people, process and objectives to execute successfully.”

Trianz believes that Global Delivery of Telecommunications Services is evolving from client-led project implementation to predictable and consistent partner-driven execution. Global product engineering today is characterized by multiple variables including: changing global workforce, emerging technology and market-driven demand for technology convergence in Telecommunications. Trianz is squarely focused on execution to meet the business objectives of their world class clientèle, combining emerging technology skills, process methodology and thought leadership to deliver consistent and measurable value.

About Trianz (www.trianz.com)

With offices worldwide, Trianz assists a diverse global client base in Operations and Consulting, Software Product Engineering, Enterprise Applications Services, and Transformational Outsourcing. Trianz focuses on value chain segments and strategic metrics such as top-line growth, profitability, efficiencies and agility that impact business results and shareholder value.

The Software Product Engineering (SPE) practice supports the product-engineering function in large or emerging organizations. Working as an extended collaborative partner, Trianz offers management and consulting services helping clients build, sustain and grow their products and services. Their offerings aim at improving products to achieve measurable business results, and include software product strategy, product engineering and life-cycle management, and independent quality assurance services. Trianz applies its capabilities to domains such as Telecommunications; Imaging, Printing and Scanning; Software Platforms and Security Systems; Embedded Design; and Independent Validation and Verification.

You can meet Trianz at: CTIA Wireless 2007, from 27th to 29th March 2007, at Stall 5053 in Hall C;

or contact:

Tim Burke,

General Manager-Americas

Software Product Engineering Services

(408) 316-7154

tim.burke @ trianz.com

Sales Contacts:

Americas – Fabrizio Gaimello, fabrizio.giamello @ trianz.com

Asia – Raghunandan NK, raghunandan.nk @ trianz.com

Europe – Navin Varsani, navin.varsani @ trianz.com

             Prakash Mohapatra, prakash.mohapatra@trianz.com

             Venkatesh K, venkatesh.k@trianz.com

For more information visit www.trianz.com.

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